Job Description

Date: 30 Nov 2023 Location: Kota Kinabalu, 12, MY, 88740 Company: Malaysia Airports Holdings Berhad

POSITION GENERAL SUMMARY

• Must have good product knowledge of their division.
• Must be able to provide customer with correct information about products
• Ensure smooth day to day operation
• Make sure all products are correctly priced and displayed properly.
• Understand and able to promote all promotional event held or organized by the company in order to provide customers with relevant information.
• Assist in providing on job training for new recruitment and exciting staff
• Ensure SOP are followed at all time
• Conduct daily hygiene inspection on overall hygiene aspects of food handling to ensure food is safe and clean for human consumption.

ESSENTIAL POSITION FUNCTIONS
FINANCIAL

• Adhere to division standards and service level to increase sales and assist to minimize cost.

INVENTORY

• Assist and to ensure the outlet inventory are in order and stock sufficient at all time.

CASH MANAGEMENT

• Ensure shift closing; day end & month end closing are done according to SOP. All cash must be bank in on every shift without fail.
• Assist in ensuring the day to day sales is tally with back end report.

FOOD SAFETY & HEALTH AND SAFETY

• Assist and ensuring consistent high quality of food preparations and service
• Ensure that all equipment in the outlet is well maintained and kept in good working order.
• Ensure the correct use of cleaning materials and equipment
• Ensure all Health & Safety and Food Hygiene regulations are adhered to
• Take immediate action regarding any infringements of Health & Safety; Fire Regulations and Food Act

CUSTOMER SERVICE

• Increase sales at all opportunities through customer service suggestive selling and cross selling
• Ensure excellence customer service in all areas and be able to train staff to provide excellent customer service
• Respond to complaints; taking any and all appropriate actions to turn dissatisfied customers into return customer

Key Challenges

• Possesses strong operational skills, communication and interpersonal skills
• Experience in Food & Beverage related industries
• Able to work with minimum supervision

Skills

• Pleasant and Presentable
• Possesses strong operational skills, communication and interpersonal skills
• Experience in Food & Beverage related industries
• Able to work with minimum supervision

Education

Internal/External

• MCE / SPM with Credit in Bahasa, Pass in Mathematics and English with Certificate in Hotel & Catering Management / Food Service Management / Business Administration / Management

Additional Information

Open for Malaysian citizen only.
Please be reminded that only online application will be entertained.
Applications should reach us no later than 7 December 2023
Only shortlisted candidates will be notified

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