Job Description

Description

Primary Objective:

• Develop detailed product features and user stories as business requirements for RHB\xe2\x80\x99s business ventures
• Bridge the gap between business and technical teams to ensure that business requirements are clearly identified, aligned and delivered between both teams
• Manage end to end test activities for new implementation and enhancement of digital capabilities
• Support activities to innovate existing user and product journeys to enhance user acquisition, user engagement and revenue streams
• Support the assessment and optimization of operational processes that drive the user and product journeys

Key Responsibilities:

• Translate user and product journeys into detailed user stories for technical development
• Work closely with the technical team in ensuring that user requirements are clearly understood and translated accurately into technical requirements
• Prepare/Review test scripts and perform user acceptance testing during the test phase
• Work closely with the technical team to resolve defects and problems encountered
• Co-facilitate workshops organized to ideate, prototype and refine the existing user journey with new product capabilities
• Produce all documentation required for Compliance, Audit, Risk and Legal Governance procedures to obtain approval of new functionalities/processes
• Perform knowledge transfer and provide support to enable Change Management and training activities
• Support the activities to map, assess and optimize operational processes that drive the user journeys
• Keeps up to date with digital trends, technology solution providers and assess their potential application to the user and product journeys

Requirements

Requirements:
Bachelor Degree - Economics, Finance, Business, Engineering or equivalen.
Master\'s Degree - Economics, Finance, Business, Engineering or equivalen.

- \xe2\x80\xa2 Any related accreditation in design thinking, innovation or agile is advantageous but not compulsory

Min 4 years\xe2\x80\x99 experience, preferably with 2 years in Banking system implementation, business analyst, preferably digital projects

• Leadership

• Strong collaborative and team playing capabilities
• Strong communication skills to facilitate alignment between business and technical teams

• Business

• Ability to understand business strategy and objectives
• Ability to identify product features that address user needs and pain points
• Ability to identify gaps and inefficiencies in operational processes and develop solutions to address them

• Technical

• Strong analytical and problem solving skills
• Basic understanding of the systems used in banking
• Experienced in the preparation of user stories or functional specifications for technical development
• Experienced in the development of test cases, test scripts and conducting user acceptance testing
• Understanding of design thinking, agile and lean methodologies
• Preferably experienced in process mapping

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank