Job Description

Description Primary Objective: Develop detailed product features and user stories as business requirements for RHB\'s business ventures Bridge the gap between business and technical teams to ensure that business requirements are clearly identified, aligned and delivered between both teams Manage end to end test activities for new implementation and enhancement of digital capabilities Support activities to innovate existing user and product journeys to enhance user acquisition, user engagement and revenue streams Support the assessment and optimization of operational processes that drive the user and product journeys Key Responsibilities: Translate user and product journeys into detailed user stories for technical development Work closely with the technical team in ensuring that user requirements are clearly understood and translated accurately into technical requirements Prepare/Review test scripts and perform user acceptance testing during the test phase Work closely with the technical team to resolve defects and problems encountered Co-facilitate workshops organized to ideate, prototype and refine the existing user journey with new product capabilities Produce all documentation required for Compliance, Audit, Risk and Legal Governance procedures to obtain approval of new functionalities/processes Perform knowledge transfer and provide support to enable Change Management and training activities Support the activities to map, assess and optimize operational processes that drive the user journeys Keeps up to date with digital trends, technology solution providers and assess their potential application to the user and product journeys Requirements Requirements: Bachelor Degree - Economics, Finance, Business, Engineering or equivalen. Master\'s Degree - Economics, Finance, Business, Engineering or equivalen. - . Any related accreditation in design thinking, innovation or agile is advantageous but not compulsory Min 4 years\' experience, preferably with 2 years in Banking system implementation, business analyst, preferably digital projects Leadership Strong collaborative and team playing capabilities Strong communication skills to facilitate alignment between business and technical teams Business Ability to understand business strategy and objectives Ability to identify product features that address user needs and pain points Ability to identify gaps and inefficiencies in operational processes and develop solutions to address them Technical Strong analytical and problem solving skills Basic understanding of the systems used in banking Experienced in the preparation of user stories or functional specifications for technical development Experienced in the development of test cases, test scripts and conducting user acceptance testing Understanding of design thinking, agile and lean methodologies Preferably experienced in process mapping Benefits Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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