Job Description

Description

Primary Objective:

• Handling agency administrative matters in compliance with Group, regulatory and other requirements.
• Supervise the branches in the smooth-running of their operations, acting as liaison between branches and head office departments.
• System enhancement and operational process improvement.
• Branch staff upskilling and productivity.

Key Responsibilities:

1) Agency Admin Matters

• Agency administration (registration, renewal, suspension, termination)
• CPD training - selection of trainers, training topics, tracking implementation
• Handle agency related requests and enquiries
• Update agency force on internal developments as well as industry news
• Issuing circulars and communications to agents
• CBC/CPD/MMC reporting to PIAM

2) Branch Operations

• Update and monitor compliance with Group/Company policy and procedures/manuals
• Liaison between branches and head office departments
• Process improvement
• Credit control - branches outstanding premium and bad debts
• Branch review visits
• Manpower requests
• Business Continuity Management (BCM)
• Issuing of memo, reminders and updates to branches
• Supervise branches on PIAM, Compliance and internal audit
• Reporting loss events in oprisk evo system

3) IT/System Projects

• Diamond enhancement studies for new features, market requirements, new products
• Raising Chang Request (CR), review of BRD and SRS, UAT and system deployment testing coordination
• Evaluation of system vendors' new and renewal proposition
• Insurance Apps - BRD draft, review and decision making

4) Administration

• Periodic review of HOD presentation slides for MANCO and Board
• To perform ad-hoc duties assigned by immediate superior from time to time
• Branch staff training/skill enhancement

Requirements

Requirements:

Academic Qualifications / Other Requirements:

Bachelor Degree in any discipline or Professional qualification(s) in general insurance (minimum associate level) e.g. AMII or AAII

Other Key Skills / Knowledge:

Good understanding of the insurance market especially agency buisness.

Minimum of 10 years' experience in the Insurance industry, with at least 5 years' experience in agency and branch management

Good analytical and communication / writing skills.

Interpersonal and relationship building.

Microsoft Word, Excel, PowerPoint, Microsoft Team.

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards