Job Description

Description Primary Objective: Handling agency administrative matters in compliance with Group, regulatory and other requirements. Supervise the branches in the smooth-running of their operations, acting as liaison between branches and head offi Description Primary Objective: Handling agency administrative matters in compliance with Group, regulatory and other requirements. Supervise the branches in the smooth-running of their operations, acting as liaison between branches and head office departments. System enhancement and operational process improvement. Branch staff upskilling and productivity. Key Responsibilities: 1) Agency Admin Matters Agency administration (registration, renewal, suspension, termination) CPD training - selection of trainers, training topics, tracking implementation Handle agency related requests and enquiries Update agency force on internal developments as well as industry news Issuing circulars and communications to agents CBC/CPD/MMC reporting to PIAM 2) Branch Operations Update and monitor compliance with Group/Company policy and procedures/manuals Liaison between branches and head office departments Process improvement Credit control - branches outstanding premium and bad debts Branch review visits Manpower requests Business Continuity Management (BCM) Issuing of memo, reminders and updates to branches Supervise branches on PIAM, Complianceand internal audit Reporting loss events in oprisk evo system 3) IT/System Projects Diamond enhancement studies for new features, market requirements, new products Raising Chang Request (CR), review of BRD and SRS, UAT and system deployment testing coordination Evaluation of system vendors' new and renewal proposition Insurance Apps - BRD draft, review and decision making 4) Administration Periodic review of HOD presentation slides for MANCO and Board To perform ad-hoc duties assigned by immediate superior from time to time Branch staff training/skill enhancement Requirements Requirements: Academic Qualifications / Other Requirements: Bachelor Degree in any discipline orProfessional qualification(s) in general insurance (minimum associate level) e.g. AMII or AAII Other Key Skills / Knowledge: Good understanding of the insurance market especially agency buisness. Minimum of 10 years' experience in the Insurance industry, with at least 5 years' experience in agency and branch management Good analytical and communication / writing skills. Interpersonal and relationship building. Microsoft Word, Excel, PowerPoint,Microsoft Team. Benefits Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards