Job Description

Description

Primary Objective:

• Drive customer acquisition, satisfaction and retention
• Grow market share and share of customers\xe2\x80\x99 wallet
• Increase customers\xe2\x80\x99 product portfolio breath
• Support business development business efforts with respective departments/divisions/business groups within RHB Group
• Support all business initiatives under Group Shariah Business

Key Responsibilities:

Sales Management

• Support the BMs in their branch business plan
• Ensure the sales targets are met through well-structured planning and execution of sales initiatives
• Provide support towards the development of Islamic Business for Cawangan and Conventional Branches
• Liaise with Product Development and Management on new campaign and new product launches
• Develop a firm understanding of the customer base and operating complexities that exist within each of the Cawangan within the Network and manage them accordingly
• Adopt one Cawangan and leverage on community banking initiatives to achieve the set target
• Carry out marketing visit to business premises within the locality together with BM and achievement shall be reflected on mirror basis to recognize the effort
• Engage closely with CBBC for target achievement
• Present the syuQR presentation to targeted mosques with affluent community

Customer Service Management

• Provide positive guidance to Cawangan team for good customer experience
• Guide the Cawangan to provide high standards of customer service in line with the quality and standards set by the Bank

People Management

• Periodic visitation to Cawangan and Conventional Branches to facilitate smooth execution of Shariah Business
• Motivate and coach BMs for higher performance
• Feedback to RD\xe2\x80\x99s on staff performance, promotion, termination, salary increment and adjustment

Project Management

• To support the RHB Islamic Banks\xe2\x80\x99 MOHE MySiswa project initiative
• Liaison Officer for MOHE Project with relation to ATM installation and site system infrastructure/network readiness and availability during deployment
• Other project related task (as assigned by the Bank)

Requirements

Requirements:
Bachelor Degree - \xe2\x80\xa2 Minimum Degree Holder.

• Minimum 10-12 years experiences handling sales and business relation within RHB Group as well as external parties/customers.
• Proven track record in sales and customer service, i.e. in Quartile 1 and 2

Knowledgeable on the Banks\xe2\x80\x99 procedures as well system/technical expertise related to the job position

• Excellent interpersonal and relationship building skills

System Infrastructure and IT System knowledge

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank