Job Description

Description Primary Objective: Key liaison for card usage & loyalty & merchant acquiring servicesMerchant * Perform evaluation, financial analysis and recommendation on merchant business or projects. * Negotiate deals and execute the contractu Description Primary Objective: Key liaison for card usage & loyalty & merchant acquiring services Merchant Perform evaluation, financial analysis and recommendation on merchant business or projects. Negotiate deals and execute the contractual agreement with merchants. Conduct sales and service support for new & existing merchants. Handle merchant inquiries and resolve problems and request (e.g. payment, machine, Merchant Discount Rate & etc.). Encourage merchant to drive terminal/e-Commerce activity. Provide support to branches/business partners for merchant business related enquiries. To comply with all relevant guidelines and statutory requirement. Usage & Loyalty Lead, plan and execute marketing campaigns to engage cardholders with the aim to generate spend on cards. Monitor and analyze performance of executed marketing campaigns to ensure results are on track and if not, to identify the issues and recommend solutions to rectify them. Comfortable collaborating with cross functional teams such as business analytics, compliance, finance, legal group marketing and group communication to ensure programs are executed on time in line with approved business matrixes and marketing budget. Engage and manage the relationship of relevant external stakeholders i.e. merchants and vendors to acquire beneficial promotions for our cardholders Monitor competitor's market intelligence, benchmarking against competitors and global industry landscape. Ensure compliance in all internal and external processes. Handles enquiries and complaints / feedback from customers in a timely manner Key Responsibilities: Possess a strong interpersonal skill with thriving objective and able to work independently. Exceptional verbal and written communication skills - analytical in thoughts processes. Monitor the current trends and market happenings to identify new business opportunities and define new strategies to create profitable campaigns. Able to manage stakeholders and work along within internal and external key players including internal team, agencies, suppliers, merchants, and others deemed as appropriate. Accountable for joint marketing activities including contract development, implantation, negotiations of terms and conditions and ensuring all business risk and compliance aspect are addressed accordingly. Contact merchants, sourcing deals, comparison, compilation of competitor analysis. Continuously raise the bar by delivering and implementing the right marketing usage campaign with existing and new partners to successfully meet the KPIs Requirements Requirements: Bachelor Degree - Minimum holder of Marketing / Business / Economics /Finance degree or related Banking diploma.. Minimum 2 years relevant experience in cards portfolio / marketing / product management / merchants partnerships Benefits Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards