JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position
Soft Services Executive

Reporting to
Building Manager

Overall Role
The Soft Services Executive is responsible for coordination and quality control of vendors\xe2\x80\x99 delivery of security, housekeeping, fa\xc3\xa7ade cleaning, landscape and pest control services as well as responding to related helpdesk inquiries and requests.

Duties & responsibilities

What this job involves:
Vendor Management
Liaise, monitor and manage external vendors ( security, housekeeping, fa\xc3\xa7ade cleaning, landscape and pest control) to ensure timely and quality provision of services
Inspect physical facilities and reports in relation to delivery of services and report any issues to Building Manager and client representative.
Support development of sustainable operating solutions to improve services
Resourcefully and calmly handle any issues and troubleshoot any unexpected situation within a timely frame

Client Communications
Build relationships and be attuned with clients
Foster a sense of community and create happiness at work for the team, the client and their guest.
Provide effective and accurate communication regarding all soft services

Administration Duties
Assist in related procurement activities
Support the team with regular tracking, analysis and monthly report of soft services statistics.
Adhoc responsibilities assigned by the Building Manager

Candidate Specification
Experience
Experience in managing soft services, 2 years
Prior experience in office environment, 2 years

Task Skills
Proficiency with Microsoft Word, Excel and PowerPoint
Good command of verbal and written Malay and English

Personal Skills
Ability to meet tight schedules and deliver high quality of work
Good communication and interpersonal skills
Excellent problem solving and negotiation skills
Sense of ownership and urgency
A meticulous individual to anticipate client needs
Proactive individual
If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements below. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.