Job Description

Position

Soft Services Executive

Reporting to

Building Manager

Overall Role

The Soft Services Executive is responsible for coordination and quality control of vendors\xe2\x80\x99 delivery of security, housekeeping, fa\xc3\xa7ade cleaning, landscape and pest control services as well as responding to related helpdesk inquiries and requests.

Duties & responsibilities

What this job involves:

Vendor Management

• Liaise, monitor and manage external vendors ( security, housekeeping, fa\xc3\xa7ade cleaning, landscape and pest control) to ensure timely and quality provision of services
• Inspect physical facilities and reports in relation to delivery of services and report any issues to Building Manager and client representative.
• Support development of sustainable operating solutions to improve services
• Resourcefully and calmly handle any issues and troubleshoot any unexpected situation within a timely frame

Client Communications

• Build relationships and be attuned with clients
• Foster a sense of community and create happiness at work for the team, the client and their guest.
• Provide effective and accurate communication regarding all soft services

Administration Duties

• Assist in related procurement activities
• Support the team with regular tracking, analysis and monthly report of soft services statistics.
• Adhoc responsibilities assigned by the Building Manager

Candidate Specification

Experience

• Experience in managing soft services, 2 years
• Prior experience in office environment, 2 years

Task Skills

• Proficiency with Microsoft Word, Excel and PowerPoint
• Good command of verbal and written Malay and English

Personal Skills

• Ability to meet tight schedules and deliver high quality of work
• Good communication and interpersonal skills
• Excellent problem solving and negotiation skills
• Sense of ownership and urgency
• A meticulous individual to anticipate client needs
• Proactive individual

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For additional details please see our career site pages for each country.

Jones Lang LaSalle