Job Description

GENERAL RESPONSIBILITIES

Store Training

• Conduct training for current and new employees, Core Training Program (NETPNew Employee Training Program & NMTP-New Manager Training Program, New Rollouts (New process & Service Rollouts), ISE (In store Experience) and other required training programs.
• Ensure all current and new employees complete On the Job Training (OJT) and attend all Core Training Program, New Rollouts and other required training programs (refer 7Academy) then assess to certify the new employees if they meet requirements of the programs.
• Coordinate execution of training classes for QA training and co-facilitate Food Handler training.
• Conduct and follow-up on any ad-hoc training required.
• Responsible for executing all new training programs including New Processes and Service Rollouts.
• Prepare training tools and materials before training programs commence and maintain proper records of all trainees who have completed training.
• Provide recommendations to Store Training Manager regarding training matters, necessary updates or revisions for training materials.
• Build and maintain consistent communications with Operations Team and Store Training.
• Evaluate trainees\' level of competencies and update relevant Operations Team about Store Training.
• Planning and scheduled monthly activity plan for all training classes and implement corrective coaching whenever necessary during store visit.
• Participate in Store Training initiatives and other trainings planned as and when required.
• Properly maintain all training equipment, tools and furniture in the assigned training facility.
• Update and maintain all training records, materials and training aids accordingly and on a timely basis. Prepare all weekly or monthly training reports/results of training and submit to Operations Team and Store Training on a timely basis.
• Perform any other duties and responsibilities as and when required by the management.
• Ensure all employees in the stores are equipped with relevant skills and knowledge so that they are able to perform and fulfil the requirements of their respective job functions to the desired acceptable level of performance.
• Train and appraise assigned in-house store trainers (e.g., Store Manager) and follow up on their level of performance as in-house store trainer.
• Update the in-house store trainer on any changes / creation of new policies and procedures. SPAN OF CONTROL
• Evaluation of trainees\' competency.
• Certification of trainees. \xe2\x80\xa2 Plan training classes for designated area.
• Conduct corrective coaching where necessary during store visit.
• Manage expenses within approved and designated training budget.

• Diploma/Degree in any related field especially HR and Business Admin.
• Minimum 3 years\' experience in Retail Operations preferably with supervisory experience.
• Minimum 1 year in training.
• Good understanding of Business Management and Merchandising.
• Familiar with Microsoft Office.
• Possess good presentation skills.
• Able to work under pressure.
• Able to manage, present and address large audience.
• Able to converse in Bahasa Malaysia and English.

7-Eleven