To investigate technical complaints and provide solutions to Dealers and HQ Service Centre.
To assist Section Head/Executive in coordinating technical support, recall execution and product improvement feedback.
To liaise with Spare Parts Department for part provisioning for field repairs.
To assist in preparing technical documents, technical bulletins, service bulletins and updates to manuals.
To collect and report on monthly product quality trends and field issues.
To conduct dealer or HQ Service center visits or remote troubleshooting when and where necessary.
To support Section Head / Executive in field technical investigation when necessary.
To arrange for replacement parts supply to Dealers with relevant documented information.
To register warranty claim into Master and Monitoring List and ensure the details is accurate.
Any other duties or responsibilities assigned by the management from time to time.
Job Requirements
Candidate must possess at least Diploma in Mechanical Engineering or any equivalent field.
Minimum 2 years of working experience in the related field.
Familiar with technical terms, parts and figures especially in Automotive Industry (2 wheelers is preferred)
Familiar with computer applications and willing to learn company after sales management system application.
Strong judgement and decision skills.
Competent to converse and write in Bahasa English and Bahasa Malaysia. Competency in other language is an advantage.
Computer literate in Microsoft office such as Words, Excel, and Power Point.
Job Type: Full-time
Pay: RM2,200.00 - RM3,200.00 per month
Work Location: In person
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