Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Supervisor, Entitlements



\xef\x82\xb7 Ensure that all allocated corporate events are:
o validated, checked and authorised within the required timeframes
o processed in adherence to the operational procedures
\xef\x82\xb7 Ensure Operational Events are maintained at an absolute minimum, or where occurring are not repetitive in nature as part of managing key risk indicators
\xef\x82\xb7 Ensure that the correct templates are used for the generation of event details
\xef\x82\xb7 Ensure all failing messages are repaired and resent.
\xef\x82\xb7 Ensure that the all instructions are processed and validated within the required deadlines
\xef\x82\xb7 Ensure all outbound advices are sent within the necessary deadlines
\xef\x82\xb7 Ensure all data entries are processed accurately and within the required timeframes
\xef\x82\xb7 Ensure that escalated client enquiries are answered within agreed service standards
\xef\x82\xb7 Ensure efficient allocation and management of work throughout the team.
\xef\x82\xb7 Responsible for ensuring all cash entitlements resulting from assigned corporate events are positioned and credited to clients accounts in line with currency deadlines
\xef\x82\xb7 Compliance with Treat Client Fair policy and complaint procedure Ensure that all reconciliation issues and client queries are resolved in a timely manner and ensure that all supporting documentation is available
\xef\x82\xb7 To ensure the prompt escalation (same day) to the line manager of all matters which may present a potential financial loss or client service concern
\xef\x82\xb7 Continually ensure complete awareness of Client, Agent and Inter-departmental Service Level Standards / Agreements and ensure compliance at all times
\xef\x82\xb7 Interaction with people at all levels both inter

Job Summary Provides analysis for implementation and improvement of processes, workflow, project management methods, computer systems and other tools to support insurance policy administration and customer service. Applies complete knowledge, skills, and practices to perform assignments.

Address: Cyberjaya, Selangor, Malaysia

City: MYS-SELANGOR-CYBERJAYA

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-03-03-08:00

Application Deadline: 2023-03-31-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada