Job Description

Application & System Support

a. Perform functional troubleshooting, triage and resolution tracking for production issues

b. Log, follow up and collaborate with vendor on fixes or patches

c. Monitor batch processing, interface health and SLA adherence for key processes

Change Request (CR) Execution

a. Coordinate CR impact analysis, documentation, release preparation and relevant testing

b. Maintain CR backlog, track delivery timelines and update stakeholders on status

c. Participate in CAB or release meetings to ensure quality deployment

d. Act as primary escalation points for issues and problems related to core applications

Integration

a. Perform monitoring and health checks on core system integration (meeting SLAs for availability and latency)

b. Validate data flow and data transformation and interface error handling.

Documentation & Compliance

a. Maintain SOPs, change logs, interface documentation and data dictionaries

b. Assist in producing audit evidence and RMIT required documentation.

c. Ensure change and issue tickets are correctly logged and updated.

d. usage transparency

Stakeholder Support

a. Inform business users to communicate system behaviour and issues.

b. Translate business needs into clear system actions and relay feedback to relevant parties

c. Build productive working relationships with vendors and internal technology teams

Job Type: Permanent

Pay: RM7,000.00 - RM10,000.00 per month

Application Question(s):

Local Malaysia ? Official Notice Period? Name of the insurance client worked
Experience:

System Analyst: 3 years (Required) System Configuration: 2 years (Required) System Support: 2 years (Required) Insurance Domain: 1 year (Required) System Integration : 2 years (Required) Stakeholder Support: 2 years (Required) * stakeholder management: 2 years (Required)