System Helpdesk

Taman Tun Dr Ismail, Kuala Lumpur, Malaysia

Job Description


  • Ability to understand customer\'s complaints/problem about their system and provide appropriate solutions and attention.
  • Eager to learn and with a desire to get the job done well.
  • Strong skills in communication, teamwork, organization, and attention to detail.
  • Ability to work shifts and to adapt to changing working schedules due to operational need.
  • Possess teamwork spirit, positive attitude, and good discipline.
  • Ability to work independently, self-starter, multi-tasking, and has a deep desire to learn.
  • Flexibility and adaptability: must be able to work in a fast-paced, ever-changing environment and be willing to learn new technologies and tools.
We have 2 shift of working hours (Shift changes monthly between teams):

1) Monday to Friday - 9AM to 6PM.

2) Monday to Friday - 2PM to 11PM.

Responsibilities
  • Provide 1st level Customer service and support.
  • Troubleshooting, diagnosing and resolving POS hardware, software and other network and system problems to customers.
  • Log calls as per procedures, and where possible provide immediate response for resolution.
  • Configuring, installing, operating, and maintaining servers, software, and hardware.
  • Provide system training program for end users.
  • Responsible for proper documentation of customer database and support / services\' records.
  • Conducting regular system maintenance and training, including backups, updates, and patches.
  • To collaborate closely with internal support teams from other regions members to ensure all the issues/problems/escalations are resolve in a timely manner.
  • Coordinating with other departments to ensure that all solutions provided to customer is working properly.
  • Assumes and performs other duties as assigned.
  • Keeping up to date with industry trends and best practices.
Benefits
  • EPF
  • SOCSO
  • Annual incremental
  • Annual leave
  • Medical benefit
  • Training provided
Additional Benefits
  • Staff Activities

Ricebowl

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD964344
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Taman Tun Dr Ismail, Kuala Lumpur, Malaysia
  • Education
    Not mentioned