Job Description

• Ability to understand customer\'s complaints/problem about their system and provide appropriate solutions and attention.
• Eager to learn and with a desire to get the job done well.
• Strong skills in communication, teamwork, organization, and attention to detail.
• Ability to work shifts and to adapt to changing working schedules due to operational need.
• Possess teamwork spirit, positive attitude, and good discipline.
• Ability to work independently, self-starter, multi-tasking, and has a deep desire to learn.
• Flexibility and adaptability: must be able to work in a fast-paced, ever-changing environment and be willing to learn new technologies and tools.

We have 2 shift of working hours (Shift changes monthly between teams):

1) Monday to Friday - 9AM to 6PM.

2) Monday to Friday - 2PM to 11PM.

Responsibilities

• Provide 1st level Customer service and support.
• Troubleshooting, diagnosing and resolving POS hardware, software and other network and system problems to customers.
• Log calls as per procedures, and where possible provide immediate response for resolution.
• Configuring, installing, operating, and maintaining servers, software, and hardware.
• Provide system training program for end users.
• Responsible for proper documentation of customer database and support / services\' records.
• Conducting regular system maintenance and training, including backups, updates, and patches.
• To collaborate closely with internal support teams from other regions members to ensure all the issues/problems/escalations are resolve in a timely manner.
• Coordinating with other departments to ensure that all solutions provided to customer is working properly.
• Assumes and performs other duties as assigned.
• Keeping up to date with industry trends and best practices.

Benefits

• EPF
• SOCSO
• Annual incremental
• Annual leave
• Medical benefit
• Training provided

Additional Benefits

• Staff Activities

Ricebowl