Job Description

Kuching - Malaysia

Digital & Integration - Systems Support / Specialist (IT)

About Us

We are a global technology company, driving energy innovation for a balanced planet.

Together, we create amazing technology that unlocks access to energy for the benefit of all.

Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.

Global in outlook, local in practice \xe2\x80\x93 and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

Applicants must hold the relevant residence status to work in Kuching. This role is not eligible for work visa sponsorship.

Responsibilities:

• Handle inbound calls - preliminary troubleshooting and simulation of issues and gather basic troubleshooting information
• Ticket management - log and follow up on Open tickets in the IDS ticketing system, provide timely status updates to customers and ensure tickets are solved (including escalating tickets, as appropriate) within applicable service parameters in accordance with the relevant IDS service level agreement (\xe2\x80\x9cSLA\xe2\x80\x9d)
• Test fixes uploaded by our technical team to verify fixes and notify all customers for closure of tickets
• General \xe2\x80\x93 to undertake such additional/miscellaneous duties from time to time to assist the Help Desk team and IDS Group function effectively as a whole

Requirements:

• Candidate must possess at least a Bachelor\xe2\x80\x99s degree, Post Graduate degree, Professional degree, Computer Science/ Information Technology, or equivalent
• At least 1-2 years of experience is advantageous
• Affinity with software development preferably with an understanding of the software development cycle
• Good command of the English Language (Written & Oral). Speaking Spanish is advantageous
• Able to communicate effectively
• Able to work on shift, travel, and work beyond normal business hours when required
• Team player, fast learner, and have great attention to detail
• Highly motivated and able to work independently
• Applicants must hold the relevant residence status to work in Kuching. This role is not eligible for work visa sponsorship

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

SLB