Job Description

Talent & Operations
Manager
\xe2\x80\x9cThe people who are crazy enough to think they can change the world, are the ones who do.\xe2\x80\x9d

• Steve Jobs

Teach For Malaysia is an independent, not-for-profit organisation on a mission to empower our nation through
education. We believe that a child\xe2\x80\x99s education and future should not be determined by his or her circumstances in life.
Thousands of students don\xe2\x80\x99t have the chance to realise their potential because of many socioeconomic factors, like how
much their parents earn or where they were born/live. We recruit, train and support our country\xe2\x80\x99s rising generation of leaders to teach in high-need schools across the nation,
through our 2030 strategy consisting of 2 flagship programmes which is the Teach For Malaysia Fellowship and Program
Duta Guru - our two-year leadership development programmes focused on growing leaders across the education system.
We\xe2\x80\x99ve impacted over 150,000 students and worked with the Ministry of Education and other corporate and social sector
partners to collectively bring transformation to the education system. Beyond the Fellowship and Program Duta Guru,
our growing network of Alumni, education champions and supporters are lifelong advocates for education and
expanding opportunities for students, working as a movement to build an ecosystem of solutions at all levels of society -
from the classroom to the boardroom. As we celebrate TFM\xe2\x80\x99s 10-years of existence and impact, we are looking for champions to join our team in this
movement of change - people who share our vision, mission, and core values (Sense of Possibility, Excellence,
Collaboration, and Integrity) - so that we are able to collectively work towards expanding our impact. Alignment to our
vision, mission and values are integral to TFM\xe2\x80\x99s culture, to ensure long-term, sustainable success and to realise our
mission to: Build a movement of leaders in the education ecosystem to empower all children in Malaysia to realise their potential Our collaborative working environment opens up many opportunities for you to expand your network and lead your own
learning, alongside other team members, Fellows and Alumni, corporate partners, the Ministry of Education, and other
education stakeholders. Teach For Malaysia is also a partner in the Global Education Network, Teach For All. While our compensation package is fair and competitive, we do not expect this to be your key reason for joining us. After
all, we are not just offering you a job; we are looking for a like-minded future leader to grow with us and help us achieve
our mission.


Role: Manager, Talent & Operations Start Date: Immediate Employment Type: Full time, 1-Year Contract (Renewable) Location: Kuala Lumpur, Malaysia OBJECTIVE OF THE ROLE
This role aims to work towards making Teach For Malaysia the greatest place to work, by creating an inspiring
workplace environment that enables staff to live up to their potential and deliver maximum impact. By taking up this role, you have the opportunity to use your skills to create tangible impact in the lives of
students in Malaysia and experiences for one of TFM\xe2\x80\x99s biggest pride - our talent. The ideal candidate is one who desires to create a culture that is anchored on TFM\xe2\x80\x99s core values of Sense of
Possibility, Excellence, Collaboration and Integrity, has deep care for and enjoys connecting with people, and
someone who seeks to continuously improve systems , processes and approaches in order to navigate the
dynamic nature of a constantly-changing talent landscape. This role reports to the Head of Talent & Operations, and is part of the larger Finance & Operations (\xe2\x80\x9cF&O\xe2\x80\x9d)
team. As an F&O team member you are expected to approach the subject matter of talent not just from a HR
perspective, but wearing both a functional hat (finance, technology, operations and strategy) as well as
organisation hat (how talent drives organisational impact and goals). Ultimately, your contributions will have a
direct and tangible impact in building a sustainable, effective and values-driven organisation. KEY MEASURES OF SUCCESS

• Staff Engagement Rate (measured via the annual Engaging For Results Survey) \xe2\x80\x93 Staff engagement

is key in supporting staff members to stay passionate and motivated. The Finance & Operations
function, inclusive of the Talent and Operations team, plays a critical role in being the custodian of
culture, efficiency and effectiveness of the organisation by mobilising various resources to achieve
optimal staff engagement and effectiveness.

• Operational Accuracy, Effectiveness and Efficiency \xe2\x80\x93 Operational Human Resources is the foundation

and key enabler of talent. It ensures that the organization is able to run seamlessly. Operational
excellence includes ensuring the timeliness and accuracy of operational output, as well as the
efficiency and effectiveness of processes. It is about getting the operational basics right and with
minimal energy.

• Recruitment Time-to-Hire \xe2\x80\x93 Ensuring that vacancies are filled in a timely manner in order for the

organization and teams so that teams will be staffed with quality hires to create maximum impact.

• Timely completion and strong satisfaction rate of designated projects and initiatives.

DUTIES AND RESPONSIBILITIES We are a fast growing and evolving organisation with 70-80 (and growing) passionate and high performing
individuals working towards achieving TFM\xe2\x80\x99s mission and vision for the children of Malaysia. This role requires
you to:
Recruitment & HR Operations
Oversee the end to end process of sourcing, recruiting, selecting and onboarding

• Work closely with Head of Talent & Operations and collaboratively with different managers to identify

functional talent needs, which include:

• Projecting and planning their talent requirement

• Support managers in developing clear role descriptions and job profiles
• Attracting, recruiting, assessing and onboarding staff members
• Advising on performance management related issues and supporting with bi-annual

performance management calibrations

• Drive plans and activities related to talent recruitment, which include:-

• Develop and implement strategies to build talent pipeline internally and externally
• Manage end-to-end selection process and ensuring high level of professionalism and

efficiency

• Champion the onboarding process by ensuring that it is high-quality and up to date, in order to

accelerate assimilation of new staff members

• Manage exit interviews to gather feedback for organisational improvements
• Through the Talent & Operations Associate, oversee and provide guidance on all human resource

related operational activities including the monitoring of talent movement and changes, issuance of
offer letter, payroll and other talent-movement related documentation.

• Maintaining staff records and human resource information system according to the employment laws
• Liaise with insurance providers to manage insurance related matters and ensure effective utilisation of

plans and positive employee relations.

• Ensure proper documentation and safekeeping of HR documentation (e.g. correspondences,

maintaining personnel records, other miscellaneous documents and file maintenance).
Organisational Culture & Development
Ideate, drive and execute culture initiatives and/or social events to increase staff engagement

• Work with Head of Talent & Operations to assess, plan and execute learning, development, wellbeing

and other talent engagement needs for the organisation

• Measure effectiveness of initiatives conducted and use data/results to inform future improvements

and initiatives

• Conduct skills-gap analysis to identify needs of staff members and source for learning & development

opportunities (whether internally or externally) to support their professional development

• Craft policies, plan and execute compliance and policy trainings for staff

System and Process Enhancements
Work with the Head of Talent & Operations to enhance and improve current systems, frameworks, policies and
procedures, which include:

• Maintain and improve current system, frameworks, policies and procedures, which include:
• Staff recruitment, selection, onboarding, engagement and development
• Compensation, benefits and rewards framework
• HR Policies and Procedures, inclusive of Employee Handbook
• Performance management

Talent Strategy & Stakeholder Engagement
Work with Head of Talent & Operations to develop and deliver strategic HR plans that fit with the
overall organisational direction in order to meet TFM\xe2\x80\x99s 2030 Strategy goals.

• Act as a conduit between staff members and leadership; highlighting key issues or grievances from

staff members and work with the Head of Talent & Operations to resolve them

• Support Head of Talent & Operations in building partnerships with external stakeholders and vendors

to maximise development opportunities/benefits available to staff and the TFM movement (Fellows,
Alumni, Duta Guru

• Work collaboratively and collectively with everyone to develop a an organisational culture that is

aligned to our Core Values and Theory of Leadership

• Engage and network with external stakeholders to support TFM\xe2\x80\x99s future talent needs

REQUIRED COMPETENCIES
Aligned to TFM Core Values: Sense of Possibility, Excellence, Collaboration & Integrity

• Passion for TFM\xe2\x80\x99s mission, the education field, and developing people\xe2\x80\x99s potential

• Proactive self-starter with the ability to manage multiple streams of work, and independently

prioritise tasks

• Strong desire to learn new things and grow professionally. Avid learner and practitioner of talent

management field

• Highly adaptable and work effectively in an entrepreneurial, fast-paced, collaborative and dynamic

environment Role-Specific Competencies

• More than 3 years of experience in a HR and talent management role, such as in-house talent

management team or human capital consulting practices

• Strong organisational and prioritisation skills with exceptional attention to detail
• Highly integrous, able to handle confidential information responsibly and maturely
• Good understanding of HR regulations in Malaysia eg. Employment Act, Industrial Relations Act etc.
• Highly empathetic yet objective; able to strike a balance between talent needs and organisational

needs.

• Deeply enjoy connecting with and caring for people; desire to develop strong relationships and

partnerships with diverse individuals or groups of people

• Excellent reasoning, problem-solving and conflict resolution skills
• Ability to formulate and implement effective solutions through influencing and collaborating with

leadership and staff

• Exceptional communication and interpersonal skills with proven ability to build and maintain good

relationships with internal staff and external stakeholders

• Able to think strategically, critically, innovatively, and in a resourceful manner.
• People management experience is an added advantage.

Language & Technical Proficiency

• Strong written and verbal skills and excellent proficiency in English and basic proficiency in Bahasa

Malaysia

• Tech-savvy: Has knowledge of and/or willing to learn on how to build, develop, manage and maintain

knowledge management systems, analytics dashboards, and customer relationships management
softwares (including but not limited to Zoom, Canva, Confluence, Microsoft Excel, Google Suite,
Salesforce, and HRIS softwares) Note: TFM practices a Hybrid Work Policy. However, you should be willing to travel to the office for meetings
and other HR duties as required. Application
To apply, please email the following to careers@teachformalaysia.org:
(a) Your latest CV (with 2 referees listed)
(b) Answers to the following questions (not more than 300 words per question) 1. Why does joining Teach For Malaysia excite you?
2. What is your long term career goal? Please elaborate how joining Teach For Malaysia is a step towards achieving that.
3. What are the three most important attributes or skills that you believe you would bring to our organization?
4. Which Core Value of TFM resonates with you the most and why?