Job Description

Job Summary
We are seeking a detail-oriented and highly organised Team Assistant to provide comprehensive administrative support to the International Corporates team within the Corporate and Institutional Banking (CIB) division. This role plays a crucial part in ensuring the smooth day-to-day operation of the team, managing a variety of administrative tasks ranging from communication facilitation to expense management, logistics coordination, and data management
The successful candidate will efficiently handle daily correspondences, oversee approval processes for staff claims, coordinate pool car bookings and assist with travel arrangements. The role also demands a proactive approach to ad hoc duties such as vendor management, onboarding support, meeting room logistics, and procurement activities.
This position is based in our Kuala Lumpur office and requires a professional who is adaptable, tech-savvy, and capable of working collaboratively within a dynamic banking environment. You will contribute directly to the team's operational excellence, supporting Relationship Managers (RMs) and various functional partners, to help deliver outstanding service to our clients and stakeholders.
Key Responsibilitie
Daily Duties:

• Efficiently manage team emails to ensure timely communication and follow-up.
• Review and process staff expense claims in the Concur system prior to RM approval, ensuring compliance with company policies.
• Coordinate CIB pool car bookings, maintaining a seamless transportation service for the team

Ad Hoc Duties:

• Conduct thorough review and approval of payment requisitions within the e-procurement system.
• Prepare and submit claims on behalf of the Head of IC, managing related administrative tasks.
• Handle filing of client business cards for easy access and record keeping.
• Order and manage business card procurement using E-procurement systems for IC leadership and team members.
• Facilitate travel and hotel arrangements for the Head of IC and team members, keeping travel plans organised and efficient.
• Maintain ARM code tagging and booking location updates within the RDM system and monitor completion, providing follow-ups and updates to RMs.
• Manage applications related to signing numbers including new registrations, deletions, and amendments.
• Support various administrative requests such as G&E registrations, system access, Golf bookings, and ensure timely vendor payments.
• Handle new vendor creation and reactivate inactive vendors to support business needs.
• Oversee smooth onboarding processes for new team joiners, including system access provisioning and troubleshooting.
• Maintain and update CIB bi-weekly meeting agendas and calendar invitations for all staff.
• Arrange booking of meeting rooms for internal and external meetings to ensure operational readiness.
• Coordinate ordering, distribution, and collection of bulk items such as festival packets (e.g., Chinese New Year, Raya).
• Manage procurement and handling of logistics materials including City Link flyers and consignment notes.
• Prepare and manage printing and binding of presentation materials.
• Authorize and coordinate temporary door access for visitors at designated floors and liaise with security teams accordingly.
• Update and maintain CIB distribution lists to keep communications current and efficient.
• Order standard forms like collection vouchers for the GS team as needed

Monthly Duties:

• Submit monthly balance substantiation reports using FCS/FCA systems.
• Generate and raise payment requisitions for monthly vendor invoices including Maxis, CTOS, and My Driver services.
• Extract and update monthly headcount reports for organisational chart maintenance.

Yearly Duties:

• Serve as Department Continuity Coordinator (DCC) by updating Business Continuity Plans (BCP) and Business Impact Analyses (BIA) for CIB annually.

Skills and Experience

• Proven strong interpersonal skills enabling effective collaboration across diverse teams and external partners.
• Excellent active listening abilities paired with clear and professional communication skills, both written and verbal.
• Exceptional multitasking and organisational skills, ensuring timely completion of varied responsibilities without compromising quality.
• Proficient with digital tools and systems, including Concur, e-procurement platforms, and Microsoft Office suite, demonstrating a tech-savvy approach to administrative work.
• Capacity to build and maintain positive working relationships with colleagues at all levels, contributing to a supportive team environment.
• Adaptability and openness to change in a fast-paced banking environment, responding effectively to evolving priorities and challenges.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Skills Required