Job Description

: * Dunning duties similar to Collector : * To call on 1 to 29 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments * Manage unsecured and secured accounts in t : Dunning duties similar to Collector : To call on 1 to 29 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments Manage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve targeted delinquencies Manage and achieve daily productivity standards in terms of attempts contacts, PTP Kept and amount collected. Handle delinquent customers' request for interest waivers, queries and complaints Ensure that collection actions taken are within corporate guidelines, and collection policies Take on additional tasks and/or projects when assigned Handle and manage customers' objections/complaints/issues escalated from collectors Assist supervisor in executing collection strategies, such as prepare listings, arrange resources to run strategy, monitor & tracking strategy effectiveness, etc. Train and coach new and weaker team members Assist supervisor in call reviews, compliance and controls Achieve the target indicators set in terms of delinquencies, attempts, contacts, PTP kept and dollars collection Support implementation of new processes/initiatives and ensure adherence and compliance by team members Strong engagement with team members Take on ad-hoc tasks/ projects as assigned by Supervisor. Qualifications Strong communications and leadership. Preferablya year of Team Lead experience At least 5 years of working experience, preferably in banking, customer service, collection/recovery orcontact centres Prepared to work extended hours Must be able to work on a permanent basis in Penang (Leboh Pantai)