Job Description

Overall Role Purpose

To lead and coordinate back office credit administrative tasks while ensuring the accounts receivable is up to date and reconciled with customer and banks in line with credit policies, and collection guidelines.

Key Activities

• To ensure timely, qualitative and efficient processing of bank receipts, checks and cash transfer
• To guarantee effective allocation of payments, credit notes and adjustments to customer invoices
• To manage and process customer remittances advices
• To timely investigate payment related queries
• To investigate and resolve un-allocated & un-applied receipts; and contact customer if required
• To execute direct debit, refund, intercompany bacthes as required by collection treatment plans
• To post invoice and bank interfaces to ERP
• To execute timely end-of-month closing activities in line with guidelines provided
• To manage customer escalation up to closure of the issue
• To control credit exposure and ageing balances for cash accounts
• To coordinate any process dependancies with external parties
• To manage dependencies on billing interface
• To manage dependencies on banks
• To manage 3rd party countries relation and, coordinate issues resolution as required
• To manage dependencies with Financial Accounting and Cash & Bankings

• Good telephone conversation/handling skills
• Good communication and conversational skills
• High customer focus and service orientation
• Advanced MS excel knowledge
• Basic MS access knowledge
• Previous Credit Admin experience
• Sensitive to cultural specifics
• Holds a Bachelor Degree

DHL