Team Leads
Malaysia, Malaysia
Job Description
Join Our Team as a Team Leads!Are you an experienced leader with a passion for customer service and e-commerce? We are on the lookout for dedicated Team Leads to manage and inspire our Virtual Assistants. If you\'re ready to take your career to the next level, we want to hear from you!Ideal Candidate:
- At least 3 years as a Team Leads and 3 years in Customer Service.
- Excellent English communication (both written and spoken).
- Experience with Shopify, BigCommerce, and/or Amazon is a plus.
- Familiarity with G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is advantageous.
- Strong skills in managing performance, attendance, and KPIs.
- Proficient in bi-weekly team coaching and 1-on-1 sessions.
- Able to assess agent health, safety, and welfare effectively.
- Skilled in creating and analyzing performance reports.
- Experienced in conducting performance reviews and recommending agent development.
- Oversee agent performance, including reporting and attendance, ensuring KPIs are met.
- Provide bi-weekly and one-on-one coaching, addressing agents\xe2\x80\x99 health, safety, and support needs.
- Conduct semi-annual performance reviews, recommending growth, promotions, and appraisals.
- US PST, Monday to Friday (Full-Time, Long-Term)
- $6/hr + Performance & Recognition Bonuses
- Health and dental insurance
- Paid time-offs
- Performance and recognition incentives
- End-of-year bonus
Submit your application here:
Use Application Code: JAZZHRReady to lead and make a difference? Apply now and join our dynamic team!Powered by JazzHR
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Job Detail
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Job IdJD1052216
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned