Team Manager, Cco Secured Collection And Recovery (sg) My

Malaysia, Malaysia

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Plan daily work allocation and account assignments to the team
Performance guidance to collection officers towards achieving their KPIs
Provide guidance to the team on managing complex cases
Conduct regular training to improve collections skills and knowledge
Ensure work processes are effectively executed and in compliance with all legal and regulatory requirements
Recommend enhancement and process improvement within the team, where appropriate.
Provide daily/monthly/adhoc statistics and reports to management for review and reporting
Liaise with other BU on matters relating to collections operations
Assist to perform UAT for system enhancement/implementation
Recruit and fill up vacancy of the team
Review waivers, transfers and maintenance forms submitted by the team

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