Job Description

Description

Primary Objective:

• Execute required operational task and provide operational expertise to teams

• Provide support to Team Leads & Circle Lead in Payment & Remittance Circle in the overall management and operational of various back office functions within the Unit/Section.

• To ensure payment and processes are executed within the stipulated turnaround time as per policy and guidelines of the bank as well as BNM / My Clear\xe2\x80\x99s requirements

Key Responsibilities:

• Execute operational task that require functional expertise or skills
• Produce necessary output, in line with the objective of the team
• Provide feedback on key issues faced by both customers and teams
• Print out the MT103 messages from IPLA-SWIFT system
• Review & identify the MT103 messages for any Red Flags
• Request documents from respective customers via email / calls
• Verify the purpose of payments in documents / invoices received from customers is as per MT103 message
• Confirm Foreign Exchange Rates (contract numbers) provided by customers with Forex Dealers
• Execute and manage Inward Foreign TT payments to all customers
• Complete CBOP reporting on next working day
• Close monitoring & follow up on outstanding MT103 messages which pending documents submission.
• Perform MT199 to Agents Banks where items could not be credited
• Attend to customer\xe2\x80\x99s query through emails & calls
• Drive continuous improvement and optimization of processes to enhance customer centricity and productivity
• Ensure accuracy & all payments are completed & accounted for.
• Ensure all payments are executed with agreed TAT & accordance to SOP as well as regulatory requirement
• Perform end of day balancing to ensure all are done accurately before closing the system.

Requirements

Requirements:
Bachelor Degree - Minimum Degree in related field and above.

Minimum 2 years\xe2\x80\x99 experience in banking operation & process improvement initiatives

• Expertise and capability of performing tasks relevant to the domain and delivering required output
• Good problem solving skills
• Ability to provide answers to impromptu questions
• Good communication skills (ability to communicate/collaborate with team members)

Ability to be patient and actively listens to others, and understands others\' views

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank