Job Description

About Us

We are a fast-growing B2B platform in the tours and attractions space, helping travel businesses access top experiences globally through seamless integrations and curated inventory. Our partners include OTAs, DMCs, travel agents, and wholesalers who rely on us to deliver reliable, responsive service and operational excellence.

The Technical Account Manager (TAM) will support partners using our APIs by guiding new partners through onboarding and ensuring existing partners have a smooth, reliable integration experience. This role combines technical expertise, problem-solving, and relationship management to help partners succeed with our platform.

Responsibilities

1. Partner Onboarding & Implementation

Act as the technical point of contact

for new partners throughout the onboarding process.

Understand partner requirements

and map their business use cases to available APIs and features.

Guide partners through integration architecture

, data flows, authentication methods, and best practices.

Coordinate technical walkthroughs

, sandbox access, and integration planning sessions.

Review integration designs and implementation plans

to ensure technical alignment and scalability.

Assist partners with API configuration

, testing procedures, and validation of integration outcomes.

Track integration progress

, identify blockers, and drive timely completion of onboarding milestones.

Document integration requirements, decisions, and technical details

for internal and partner reference.

2. Ongoing Partner Support & Relationship Management

Serve as the primary technical contact

for existing partners, providing guidance on API usage and platform capabilities.

Monitor API performance metrics and partner health

, proactively identifying issues or optimization opportunities.

Troubleshoot integration issues

, including API errors, data discrepancies, authentication failures, and performance concerns.

Coordinate with engineering and product teams

to resolve complex issues and ensure timely resolution.

Communicate product updates, API changes, deprecations, and new features

to ensure partner readiness.

Recommend enhancements

to the partner integration based on best practices, new capabilities, or observed inefficiencies.

Maintain strong relationships

with partners' technical and business stakeholders to support long-term success.

3. Cross-Functional Collaboration

Partner with sales, product, engineering, and support teams

to ensure a cohesive partner experience.

Advocate for partner needs

within internal roadmap discussions, feature requests, and prioritization efforts.

Provide feedback to product and engineering

based on partner usage patterns and pain points.

Contribute to internal knowledge bases

, API documentation, and training materials.

4. Operational & Technical Excellence

Analyze API usage data

to detect trends, errors, or opportunities for improvement.

Develop integration guides, troubleshooting playbooks, and reusable technical resources

to streamline partner success.

Ensure partners remain compliant

with API policies, rate limits, and security standards.

Support incident response efforts

, keeping partners updated and coordinating post-incident reviews

Requirements

At least 1-2 years of work experience. Travel industry experience is a plus

Fluent in English and Chinese

(written and spoken) is

essential

Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences. Fast learner with a proactive mindset and a strong sense of ownership over systems and processes. Strong multitasking and prioritization skills, with the ability to escalate issues appropriately when needed. Experience with reservation or booking systems is a plus--especially familiarity with

CRS, PMS, ticket distribution platforms

, and API formats such as

JSON

and

XML

. Tech-savvy, comfortable navigating online tools, platforms, and digital workflows. Hybrid working model based on local office policies
Job Type: Full-time

Pay: RM4,500.00 - RM6,500.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

How much will you be expecting for your basic salary?
Experience:

API: 1 year (Preferred)
Language:

Mandarin (Preferred)
Work Location: In person