Job Description

Are you ready to get ahead in your career We want to empower you turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia\'s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. Why does this job exist and why is it critical To be the technical lead for Digital Care & Contact Center Domain, leading and driving the team to deliver Maxis ambition for Care and Contact Center. You are responsible for delivery planning, technical roadmap, solution, framework and implementation. The expectation is also for you to bring in industry best practices in developing our next generation care and servicing. Furthermore, to work closely with all stakeholders across Maxis to deliver and achieve the desired business outcomes and ambition. What are you accountable for Responsible for leading the technical roadmap for applications under Digital Care & Contact Center. Drive the realization and delivery of the roadmap Responsible as overall technical lead for Digital care & Contact Center domain. Provide technical guidance and make technical decision on all technical areas in Digital Contact Center Transformation project Proactively identifying opportunities and industry best practices for Digital Care & Contact Center. Work closing with business to understand what\'s required to achieve the desired business outcomes and ambitions Lead the delivery team and work collaboratively with all stakeholders across divisions(internal & external) to implement solution that achieve the desired business outcomes and ambitions on time and on budget. Lead/drive tenders from a functional, technical and solutioning perspective working alongside with key stakeholders Ensure quality of deliverables, adhere to data/information architecture, application architecture and technology architecture, security compliance of the systems based on technology trends and standards Manage the supplier of the solution for delivery Motivate innovation, creativity, thinking beyond/outside the box, positivity, and collaboration to unlock possibilities. IT Budget and forecasting management What do you need to have for this role Bachelors Degree in Business IT, Computer Science Possess 10-12 years of total working experience with minimum 6-8years in Care & Servicing or Contact Center domain and minimum 5-6 years of technical team leading roles/positions Possess a background in Care & Servicing or Contact Center , preferable Telco industry Technical skills for Contact Centre application/domain Ability to make technical decisionExperience in one of the Public Cloud (AWS, GCP). Preferably with Solution Architect certification Experience in at least one of the following technologies: DialogFlow, AutoML, Ring Central, Verint Technical team leading, able to provide technical guidance to the delivery team, comfortable working across teams and interacting with various departments. Strong knowledge and experience in full SDLC, Agile-Scrum delivery methodologies Experience/knowledge in system communication protocol including RESTful web services and SOAP. Excellent communication and interpersonal skills Excellent stakeholder management skills Experience in budget management and Cloud Cost Optimization What\'s next Once you\'ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account. Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Monster