Job Description

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.
About you:
You will be an experienced IT professional with advanced technical knowledge who knows how to seamlessly integrate sophisticated technical deployments with exceptional customer experiences. You'll be focused on driving rapid value realization for clients while upholding exemplary technical standards and superior client engagement capabilities.
The role is an exciting opportunity to join one of the fast growing and fast paced divisions within Access. This position serves as the critical link between technical implementations and outstanding customer service, ensuring clients receive excellent technical onboarding experiences throughout their relationship with Access.

• Oversee technical onboarding initiatives across diverse product portfolios, platforms, and client demographics
• Lead concurrent project management with superior organizational capabilities and context management across varying technical ecosystems
• Responsible for ongoing enhancement of our Technical Onboarding methodology and framework evolution
• Identify process constraints, develop strategic solutions, and execute improvements that accelerate client success outcomes
• Partner with cross-functional teams to optimize deployment, configuration, and system upgrade workflows
• Proactively identify automation potential, workflow enhancements, and technical efficiencies
• Focus on maximizing technical implementation efficiency while maintaining exceptional client experience standards
• Drive rapid technology adoption and maintain proficiency across new technologies, APIs, and frameworks
• Provide expert-level analytical and diagnostic capabilities for resolving sophisticated technical challenges
• Deliver outstanding client experiences throughout technical implementation phases

Your skills and experiences should include:
Technical Competencies
Accelerated Technology Adoption: Proven track record of rapidly acquiring proficiency in new technologies, APIs, frameworks, and software ecosystems with minimal guidance
Database Management: Comprehensive experience with SQL Server, including performance optimization, data architecture design, and administrative functions
Systems Integration: Thorough understanding of relational database systems, web services, API connectivity, and cloud-based infrastructure
Windows Infrastructure: Basic knowledge of PowerShell scripting for automation and administrative tasks, Active Directory management and user provisioning, Internet Information Services (IIS) configuration and troubleshooting, and Remote Desktop Protocol (RDP) administration for secure system access
Advanced Problem Resolution: Expert-level analytical and diagnostic capabilities for resolving sophisticated technical challenges across diverse technology environments
Client Success & Engagement
Customer-Centric Excellence: Demonstrated commitment to delivering outstanding client experiences throughout technical implementation phases
Technical Communication: Exceptional verbal and written communication skills, with specialized ability to translate complex technical concepts for business stakeholders
Client Relationship Development: Strong telephonic presence and virtual collaboration skills for establishing client trust during technical onboarding processes
Strategic Advisory Approach: Capability to comprehend client business goals and customize technical solutions to support strategic objectives
Operational Effectiveness
Multi-Project Leadership: Validated experience in planning, prioritizing, and delivering concurrent technical initiatives while maintaining quality benchmarks
Resource Management: Self-motivated approach to workload management, deadline adherence, and maintaining comprehensive project documentation
Independent Operation: Comfortable with autonomous work execution while recognizing appropriate escalation and collaboration opportunities
Continuous Enhancement Focus: Inherent drive to identify operational inefficiencies and implement systematic process improvements
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.

Skills Required