Job Description

:

To lead, manage, and optimize the organization's technical operations team, ensuring efficient delivery of services, fostering a high-performing technical team, and aligning technology solutions with overall business objectives.

Key Responsibilities:

Leadership & Team Management:

Recruit, train, mentor, and manage technical staff (e.g., engineers, support teams) to ensure skill development and high performance.

Infrastructure Oversight:

Oversee the management, maintenance, and security of technical systems (servers, networks, cloud, software, hardware).

Process Improvement:

Develop, implement, and monitor operational procedures to enhance efficiency, reduce downtime, and drive continuous improvement.

Performance & Monitoring:

Monitor system performance, troubleshoot issues, and implement preventive measures to maximize uptime and meet customer/project SLA.

Budget & Resource Management:

Prepare and manage technical operations budgets, optimize resource allocation, and oversee procurement.

Stakeholder Collaboration:

Work with other departments, senior management, and external vendors to align tech strategy with business goals and resolve issues.

Strategy & Planning:

Contribute to strategic planning for future IT needs, infrastructure upgrades, and technology adoption.

Compliance & Risk:

Ensure operations adhere to safety, security, and regulatory standards (e.g., OSHA, ISO), and manage disaster recovery/business continuity.

Reporting and Documentation:

Monitor and report on IT operational performance, uptime, and incident management metrics. Also need to maintain comprehensive documentation of IT infrastructure, processes, and policies.

Required Qualifications:

Bachelor's degree in engineering, IT, Computer Science, or a related technical field. Proven experience (4-5+ years) in a technical leadership/management role. Strong technical knowledge relevant to industry - Software maintenance & IT infrastructure. Expertise in project management, problem-solving, and process improvement methodologies. Able to communicate in English effectively with Principal/Partner.

Key Skills:

Leadership & Team Building Strategic Thinking Communication (technical & non-technical) Analytical & Problem-Solving Budget Management Vendor Management Risk Management
Job Type: Full-time

Pay: RM6,000.00 - RM8,000.00 per month

Work Location: In person