Evoscale Sdn Bhd
1. Customer Service and Incident Management: Respond to customer inquiries via phone, email or chat. Handle complaints and escalate issues as necessary. Log all warranty claims and technical issues in the ticketing system. Monitor open ticktes to ensure timely resolution…
Customer Service and Incident Management: Respond to customer inquiries via phone, email, or chat. Handle complaints and escalate issues as necessary. Log all warranty claims and technical issues in the ticketing system. Monitor open tickets to ensure timely resolution and…
Perform repair, test task, installation and servicing for company sold products. (Point of Sales and AIDC products) Work closely with peers and customers to ensure timely resolution of issues reported. Provide necessary solution or advice to customers on technical issue…
Provide support and handle administrative tasks for sales team. To prepare quotations, sales order, delivery order, invoice, reports and sales related documents. Handle the processing of all orders with acurancy and timeliness manner. Manage order and track order delivery date…
Check goods prepared according delivery note. Packing, label goods and arrange stocks accordingly Ensure goods deliver according to transport arrangement. Take initiative to learn. Storekeeping, inventory control and record keeping Job Requirement: High school diploma or equivalent. Experience in a…
Preparing and defining requests for quotation/proposal, negotiating with vendors, issuing purchase orders, etc coordinating with sales team by managing schedules, filing important documents and communicating relevant information Handle the processing of all orders with accuracy and timeliness manner Responding to…
Job Scope (summary): Lead presales activities for POS & AIDC product solutions. Manage and control demo units (setup, readiness, allocation). Provide technical consultation and solution proposals to software partners (ISVs, resellers, and system integrators). Liaise with vendors to align with…
Job Scope: Supervise 3 support engineers and helpdesk staff. Oversee diagnostics, repairs, and RMA claim processes. Coordinate with suppliers/vendors for RMA approvals, spare parts, and escalations. Monitor SLA turnaround and service performance. Provide hands on troubleshooting guidance for POS &…
Job Scope (summary): Supervise 3 support engineers and helpdesk staff. Oversee diagnostics, repairs, and RMA claim processes. Coordinate with suppliers/vendors for RMA approvals, spare parts, and escalations. Monitor SLA turnaround and service performance. Provide hands on troubleshooting guidance for POS…
Job Scope (summary): Oversee RMA, helpdesk, and service operations ensuring SLA compliance. Communicate directly with suppliers/vendors on RMA claims, escalations, and warranty parts. Manage outsourced service centers and vendor coordination. Lead and supervise engineers and helpdesk staff. Implement vendor claim…
Preparing and defining requests for quotation/proposal, negotiating with vendors, issuing purchase orders, etc coordinating with sales team by managing schedules, filing important documents and communicating relevant information Handle the processing of all orders with accuracy and timeliness manner Responding to…
Job Scope: Lead presales activities for POS & AIDC product solutions. Manage and control demo units (setup, readiness, allocation). Provide technical consultation and solution proposals to software partners (ISVs, resellers, and system integrators). Liaise with vendors to align with vendor…
Job Scope (summary): Support the Product Solution Manager in demos, technical proposals, and documentation. Manage day to day demo equipment readiness (POS & AIDC). Provide basic product presentations and assist customer consultations. Assist with technical specifications for tenders and quotations.…
Job Description Check goods prepared according delivery note. Packing, label goods and arrange stocks accordingly. Ensure goods deliver according to transport arrangement. Take initiative to learn. Storekeeping, inventory control and record keeping. Job Types: Full time, Permanent Pay: RM2,000.00 RM2,500.00…