Technical Operations Manager
Puchong, M10, MY, Malaysia
Job Description
Job Scope (summary):
Oversee
RMA, helpdesk, and service operations
ensuring SLA compliance.Communicate directly with suppliers/vendors
on RMA claims, escalations, and warranty parts. Manage outsourced service centers and vendor coordination. Lead and supervise engineers and helpdesk staff. Implement vendor claim recovery processes and service improvements. Report performance and escalations to Head of Operations & Supply Chain.Requirements:
Degree/Diploma in Engineering, IT, or related field.
5-8 years technical operations/service management experience
, preferably in POS, AIDC, or IT distribution. Strong leadership, vendor management, and problem-solving skills. Familiarity with vendor RMA processes and B2B SLA standards.Job Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD1208687
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPuchong, M10, MY, Malaysia
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EducationNot mentioned