Job Description

Job Scope: Technical Operations Manager

Industry:

Food Equipment Distribution & Services

Key Responsibilities

Oversee and manage all technical operations, including installation, commissioning, maintenance, and repair of foodservice equipment Lead, supervise, and develop the technical/service team (technicians, supervisors, and subcontractors) Plan and coordinate service schedules, preventive maintenance programs, and emergency call-outs to meet service level commitments Ensure all installation and service works comply with manufacturer guidelines, safety standards, and regulatory requirements Provide technical support to the sales team during project planning, site surveys, and solution proposals Manage project execution for kitchen equipment installations, including coordination with clients, contractors, and consultants Monitor service quality, turnaround time, and customer satisfaction; implement improvements where necessary Control technical operating costs, spare parts inventory, tools, and service resources Liaise with equipment manufacturers and principals for technical training, warranty matters, and product updates Prepare technical reports, service performance summaries, and operational updates for management Ensure proper documentation of service records, warranties, manuals, and compliance certificates

Requirements

Proven experience in technical operations or service management within foodservice equipment, commercial kitchen equipment, HVAC, refrigeration, or related industries Strong leadership and people-management skills Solid technical knowledge of commercial kitchen equipment, electrical, gas, refrigeration, and/or mechanical systems Ability to plan, prioritize, and manage multiple projects and service demands Strong problem-solving skills with a hands-on and proactive approach Good communication skills to liaise with customers, consultants, suppliers, and internal teams Comfortable working with service KPIs, reporting, and operational controls Willingness to be on-call or attend sites as required

Preferred Qualifications

Diploma or Degree in Engineering, Mechanical, Electrical, Refrigeration, or a related technical field Experience managing service contracts and preventive maintenance programs Familiarity with foodservice industry standards and kitchen workflow Vendor or manufacturer certification for commercial kitchen equipment (advantageous)

What We Offer

Competitive remuneration package Leadership role with direct impact on service quality and customer satisfaction Exposure to major commercial kitchen and foodservice projects
Supportive management and opportunities for career growth

Job Type: Full-time

Pay: RM8,000.00 - RM10,000.00 per month

Work Location: In person