Technical Service Engineer
Petaling Jaya, M10, MY, Malaysia
Job Description
Work Flexibility: Field-based
In this role, you'll ensure Stryker products perform at their best by delivering exceptional technical service and support. From installation and commissioning to troubleshooting and training, you'll play a critical part in keeping healthcare professionals equipped to deliver outstanding patient care. If you're passionate about technology and problem-solving, this is your chance to make a real impact.
What you will do
Perform installation, commissioning, testing, and preventive maintenance for Stryker products across Malaysia. Deliver first-level repairs and technical troubleshooting to ensure optimal product performance. Conduct technical training for customers and dealers on proper product usage and handling. Manage spare parts, tools, and field inventory to support efficient service operations. Schedule and execute engineering updates and preventive maintenance visits as required. Provide pre-sales and post-sales technical support to enhance customer satisfaction. Collect and analyze customer feedback to identify and resolve technical issues promptly. Maintain compliance with company standards and industry regulations, including ADVAMED guidelines.
What you need
Required Qualifications
Diploma or Bachelor's degree in Engineering. Minimum 5 years of experience in technical service within a multinational commercial setting. Proficiency in troubleshooting and maintaining technical equipment. Fluent in English.
Preferred Qualifications
Experience in the medical device industry. Familiarity with inventory management and technical documentation.
Additional Information
Location: Malaysia (nationwide coverage). Work arrangement: Field-based with travel across Malaysia. Occasional flexible hours may be required to meet customer needs.
Travel Percentage: 50%
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Job Detail
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Job IdJD1316596
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, M10, MY, Malaysia
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EducationNot mentioned