Job Description

Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture.

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

Job description

We are excited to be named one of the World's Best Workplaces by Fortune Magazine!


We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

In this role, you'll ensure Stryker products perform at their best by delivering exceptional technical service and support. From installation and commissioning to troubleshooting and training, you'll play a critical part in keeping healthcare professionals equipped to deliver outstanding patient care. If you're passionate about technology and problem-solving, this is your chance to make a real impact.

What you will do

Perform installation, commissioning, testing, and preventive maintenance for Stryker products across Malaysia. Deliver first-level repairs and technical troubleshooting to ensure optimal product performance. Conduct technical training for customers and dealers on proper product usage and handling. Manage spare parts, tools, and field inventory to support efficient service operations. Schedule and execute engineering updates and preventive maintenance visits as required. Provide pre-sales and post-sales technical support to enhance customer satisfaction. Collect and analyze customer feedback to identify and resolve technical issues promptly. Maintain compliance with company standards and industry regulations, including ADVAMED guidelines.

What you need

Required Qualifications

Diploma or Bachelor's degree in Engineering. Minimum 5 years of experience in technical service within a multinational commercial setting. Proficiency in troubleshooting and maintaining technical equipment. Fluent in English.

Preferred Qualifications

Experience in the medical device industry. Familiarity with inventory management and technical documentation.

Additional Information

Location: Malaysia (nationwide coverage). Work arrangement: Field-based with travel across Malaysia. Occasional flexible hours may be required to meet customer needs.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.