Technical Support Engineer Shah Alam
Job Description
\xef\xbb\xbfResponsible- to support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization)- to support product test, ensure test request deliver on time.- to operate the virtual studio system- to support technical training- Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation)2.Key Responsibilities-Work closely with USA helpdesk team to ensure smooth process handling and team development.-Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.- Coordinate with oversea sales office on product testing logistic and conduct product test.-Work with Market Manager to operate the eStudio on remote demo and training\xc2\xb7 Education: At least Completed technical education in automation or mechatronic background\xc2\xb7 Experience: at least 2 years working experience in service or maintenance support field\xc2\xb7 Language skills: English others will be added advantage.\xc2\xb7 others: call center experience will be advantage.
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Job Detail
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Job IdJD1026304
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationShah Alam, Selangor, Malaysia
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EducationNot mentioned