Technical Support Executive (hardware)
Selangor, Malaysia
Job Description
:
- Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
- In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
- Deliver the best customer experience by adhering to the Company policies and procedures.
- Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders' satisfaction.
- Educate and guide customer on printer and printing software technology
- Contribute to the knowledge management database available to all staff.
- Continually builds understanding of customer's business, their challenges, drivers and future direction to build strong customer focused relationship
Degree in any discipline. Fresh graduate is encouraged to apply.
At least one (1) year working experience in contact center or customer support related field.
Good command of spoken and written English.
Proficient in relevant computer applications like MS Office.
Demonstrate excellent communication and problem-solving skills.
Highly motivated and result-oriented team player with good interpersonal skills.
Able to work independently and as a team.
Have pleasant disposition and attitude.
Ability to handle stressful situation appropriately.
Able to work on rotational shifts and public holidays.
About Us:
About Us
FUJIFILM Business Innovation Malaysia Sdn. Bhd., a MSC status Company which is wholly owned by FUJIFILM Business Innovation Asia Pacific Pte Ltd (Singapore). Its main activity involves in providing shared services of Technical Support, Customer Support, On-line Support and Finance Services Operation to all affiliated Company under the umbrella of FUJIFILM Business Innovation across Asia Pacific.
About the Team: At Fujifilm we create innovative products and deliver effective solutions in a wide variety of fields to server society, contribution to the quality of life, and enhance environmental sustainability.
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Job Detail
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Job IdJD853915
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSelangor, Malaysia
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EducationNot mentioned