Job Description

Responsibilities:
To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight customers.
To provide desk-side support to end users in installing, troubleshooting and maintenance of IT Equipment.
To provide end-user technical support and troubleshooting for hardware and software for our operating system.
Installation of operating system, office applications, end point protection and relevant hardware drivers. Including periodic patches and updates.
To provide site support for new physical network setup and layers; assist in trouble shooting network related issues.
Support the sales cycle for new opportunities in providing infra solutions. Contribute to new customer/site implementation projects.
To manage and maintain IT inventory of Computing assets, conduct asset inventory and asset tagging (labelling).
Procurement of IT related equipment and peripheral.
To provide excellent service to customers and always ensure customer satisfaction.

Requirement:
Minimum Diploma with at least 2-3 years' prior experience in IT Helpdesk or Desktop support function.
Proficiency in Windows OS, MS Office, TCP/IP, remote desktops, network printers and Technical Support.
Experience in OS Installation (Microsoft Windows 7, 8.1 and 10), backup and Data migration.
Applicants must be willing to travelling.
Able to work independently.
Knowledge of commonly-used concepts, practices, and procedures for end user technical support (ITIL).
Positive attitude & able to work independently and as a key player in a team.
Proven ability in providing helpdesk troubleshooting and support for desktop and laptop.
Good command in communication skills and language in English and Bahasa Malaysia, both in written and spoken. Added advantage for ability in communicating in colloquial language.