Job Description

Location:Penang -Salary:CompetitiveType:PermanentMain Industry:Other Industries & Skills:Aerospace, Engineering, Health, Nursing & Social Services, Information Technology, Management & Executive, ManufacturingAdvertiser:Job ID:131612904Posted On:19 February 2025Additional Locations: N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, wexe2x80x99ll give you the opportunity to harness all thatxe2x80x99s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, wexe2x80x99ll help you in advancing your skills and career. Here, youxe2x80x99ll be supported in progressing xe2x80x93 whatever your ambitions.Purpose StatementProvide global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.) and administrative functions within Capital Equipment Technical Service department.Key Responsibilities-Function as the first point of contact for internal customers (i.e. sales reps, clinical specialists), external customers and distributor inquiries related to product (known as Capital Equipment) troubleshooting in APAC
-Create, manage and final closure of service cases in the Global Service Management System (GSMS)
-Timely closure of service cases and achieve closure rate target
-Monitor accuracy of install base data in GSMS with signaling function to responsible department
-Create and assign work orders of Capital Equipment for field repair activities
-Participate in Customer Satisfaction/Experience program
-Main contact within CE Technical Service (TS) organization for advice on supported products and/or specific case information
-Interact with a wide range of the BSC organization, in order to manage interventions
-Practice excellent "good documentation practices" while recording activities in the Global Service Management System
-Achieve and maintain proficiency in market-released and future products with affiliated proficiency level
-Collaborate with relevant function to develop the content management of knowledge platform
-Recommend and involve in the improvement project/NCEP/CAPA related to CE Technical Services and Support for APAC
-Travel frequency: Occasional. Expected once a month to support field service work at local hospitals when requiredKey Qualifications-Process at least Degree in Biomedical/Mechatronics/Electronics Engineering or equivalent
-Required language(s): English, Mandarin (preferred)
-At least 5 year(s) of relevant experience in healthcare industry or in technical support/field service experience handling biomedical equipment, medical devices, or related medical products
-Experience with Service Management System such as: Salesforce, ServiceMax, Seibel, SAP Service Module
-General knowledge and application of technical and business concepts, procedures, and practices
-Computer literate
-Skills required: Good social and communication skills
-Creative thinking, innovative, logical, problem solver, multi-tasking
-Good typing skills
-Must be able to work in 8-hours shift, standby remote support during weekends and public holidaysRequisition ID: 600911As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most xe2x80x93 united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility those values to everything we do xe2x80x93 as a global business and as a global corporate citizen.So, choosing a career with Boston Scientific (NYSE: BSX) isnxe2x80x99t just business, itxe2x80x99s personal. And if youxe2x80x99re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you and look forward to connecting with you!

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