Job Description

:As a TechOps Engineer, you\'ll be responsible for ensuring the smooth operation and performance of GTP services, provide technical support, troubleshooting issues, and implementing solution to optimize efficiency. You will be working in a dynamic and innovative environment, while foster a collaborative and inclusive culture that value creativity, initiative, and continuous learning.Role Responsibilities:

• Operations:

• Provide comprehensive support for our suite of services, including monitoring, troubleshooting, and resolving issues to minimize downtime and ensure optimal performance.

• Incident Management:

• Respond promptly to incidents, perform root cause analysis, and implement corrective actions to prevent recurrences.
• Prioritize and escalate critical issues as necessary to meet service level agreements (SLAs).

• Change Management:

• Work with the release managers to ensure smooth and successful deployments, as well as to conduct post-deployment review to capture lessons learned and improve future deployment processes.

• Performance Monitoring

• Monitor service performance metrics, analyse trends, and proactively identify areas for optimization and improvement. Implement measures to enhance system reliability, scalability and efficiency.

• Collaboration:

• Collaborate closely with cross-functional team, including development, infrastructure, and quality assurance, to ensure seamless integration of applications and alignment with business objectives.

Qualifications:Requirement:

• Bachelor\'s degree in information technology, Computer Science, or relevant studies.
• 5 years of relevant experience in operations. Certified in ITIL v3 or v4 foundation.
• Proficiency in Cloud technologies (e.g. AWS, Azure, GCP).
• Good understanding on various monitoring systems such as Dynatrace, Sentry, Grafana, Prometheus, Azure Monitor, GCP Operation Suite, etc
• Experience in operating Couchbase Database, MongoDB as well as PostgreSQL DB is preferred.
• Good understanding of backup and disaster recovery concepts and tools to ensure the availability and recoverability of production systems in the event of a disaster.
• Certification in relevant technologies (e.g. Microsoft Azure, AWS) is a plus.
• Knowledge of DevOps practices such as CI/CD, infrastructure-as-a-code, and automation.
• Knowledge of SDLC
• Knowledge of containerization and orchestration tools such as Kubernetes Technologies and Tools

About Us:Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products. And a wide range of products and solutions, including internationally authoritative software testing qualification training, for a wide range of services in the fields of high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.For more information, please visit www.beyondsoft.com

Beyondsoft