Telemarketing Executive (e Commerce Erp System)
Kuala Lumpur, Malaysia
Job Description
- 1. **Customer Service Awareness**: - Strong customer service awareness with the ability to solve problems from the user\'s perspective.
- 2. **Flexibility and Communication**: - Compliant with arrangements, good at communication and coordination, and able to work under pressure.
- 3. **Diligence and Team Spirit**: - Hardworking, dedicated, responsible, and a team player.
- 4. **Basic Computer Skills**: - Proficiency in basic computer operations.
- 5. **Preferred Qualifications**: - Experience in e-commerce customer service and proficiency in mandarin are preferred.
- 1. **Use the phone to contact customerst**: -Mainly in the form of telephone, maintain good relations with customers, timely return visits and good records.
- 2. **Online Customer Support**: -Provide quick and accurate system and business consultation services to customers using online tools.
- 3. **Feedback Collection**: - Collect user feedback to improve service and product offerings.
- 4. **Issue Classification and Documentation**: - Categorize user issues, create common Q&A documents, and continuously improve them.
- 5. **Ad-hoc Tasks**: - Complete ad-hoc tasks assigned by superiors.
- Allowance Provided
- 5 Working Days
- Performance Incentive
- Medical Claim
- Allowance Provided
- Training Provided
- EPF / SOCSO / PCB
- Annual Leave
- Medical and Hospitalisation Leave
Ricebowl
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Job Detail
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Job IdJD1048742
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned