Job Description

Overview

Holiday agent to support the company in delivering holidays experiences that create unique memories for our members by providing exceptional after service and offering a value added travel products and services resulting in increased growth and profit through member referrals and upgrades.

Qualifications

• Appropriate qualification and/or experience attained through previous appointments, service and/or study.
• An equivalent level of expertise and experience to undertake the role
• International Travel & Tourism Certificate Level 3 or equivalent
• Proven successful Sales Record
• Knowledge of Microsoft Office (Outlook, Excel, Word) and Computerised Reservation Systems.
• Understanding of the sales processes
• Ability to create a strong repeat client base, network and actively develop sales leads.
• Knowledge of OVC systems, programs, processes and policies or ability to learn \xc2\xa7 Ability to work independently, or effectively as part of a team
• Strong customer service background with solutions focus
• Ability to work quickly and efficiently to meet deadlines
• Demonstrated ability to multitask in a fast paced environment
• Intermediate to advanced skills in Microsoft Office applications
• Full professional proficiency in English and stated required language

• Supporting sales in three channels like email, voice and chat
• Work effectively in a team environment
• Be able to manage time effectively and set priorities to adhere to deadlines
• Demonstrate initiative, yet be able to follow instructions and procedures
• Demonstrate well-developed verbal, written and interpersonal communication skills
• Deliver exceptional customer service and experiences at all times
• Demonstrate a thorough understanding and adhere to policies surrounding confidentiality and privacy of client, product and company information
• Promote workplace safety, equity and diversity and participative management practices in the workplace
• Maintain regular consistent and professional attendance, punctuality and personal appearance.
• Display a high level of commitment to continuous professional development and quality customer service.
• Have, or quickly acquire, a clear understanding of the company policies and procedures and comply with these at all times
• Demonstrate and promote the company values at all times

Teleperformance