Job Description

Description

Primary Objective:

\xef\x82\xb7 Deliver quality customer service of teller/clerical functions
\xef\x82\xb7 Accurately and promptly record all transactions of customers\xe2\x80\x99 banking accounts in compliance with Bank\xe2\x80\x99s policies & procedures
\xef\x82\xb7 Attend to over-the-counter customers\xe2\x80\x99 enquiries on saving & checking accounts and other related banking accounts
\xef\x82\xb7 Perform other banking services eg. cheque-book request, issue traveler\xe2\x80\x99s checks, exchanging foreign currency, WU and etc.
Key Responsibilities:

Customer Service and Duties

• Attend to customer enquiries over the counter
• Acceptance of cash and cheque payment and issuance of receipt over the counter
• Ensure accurate transaction validation has been performed
• Perform daily cash balancing and rectify any excess or shortage
• Notify immediate superior on cash/cheque movement to be made/ bank in
• Bank in of cash and cheque received for the day
• Print daily transaction history and daily teller\xe2\x80\x99s transaction listing
• Keep proper filing of all related teller\xe2\x80\x99s functions on reports and documents
• Assist and support back office clerical job function
• Attend staff meeting conducted by respective branches
• Any other duties and responsibilities assigned by Management from time to time

Branch Operation

• Ensure compliance with Bank\xe2\x80\x99s policies & procedures and guidelines
• Support ABM to ensure smooth and effective branch operation to achieve satisfactory audit rating and score on Branch Excellence Program

Requirements

Requirements:
SPM - Establish strong working relations and provide support when the need arises.

Experience in clerical administrative, cash handling and customer service

• Good numerical ability and computer knowledge
• Pleasant personality with high integrity
• Self-initiative, customer service oriented with good interpersonal and communication skills

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank