The Customer Success Specialist (css)
Job Description
Location: George Town, Penang, MalaysiaSalary: RM 2,800 - RM 3,300Language Requirement: English & MandarinWorking Hours: 9am to 6pm or 12pm to 9pmOverview:Respond to customer inquiries via phone and email.Serve as the primary contact for customers on the client\'s website.Embody the client\'s values of responsibility, quality, and excellence.Responsibilities:Assist customers in placing online orders and provide timely support.Handle payments and confidential information securely.Proactively support customers to enhance brand loyalty.Collaborate with team members to improve customer support experience.Stay updated through training and meet performance indicators.RequirementsEducation: Bachelor\xe2\x80\x99s Degree or equivalent; B2 level English proficiency.Experience: Minimum 6 months in customer support; call center experience advantageous.Interpersonal Skills: Customer service orientation, active listening, problem-solving, and emotional intelligence.Technical Skills: Typing speed of 40wpm with 90% accuracy; proficient in Microsoft Windows and Office.Able to Write / read / speak mandarin fluently
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Job Detail
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Job IdJD1021262
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:2800 - 3300 per month
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Employment StatusPermanent
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Job LocationGeorge Town, Pulau Pinang, Malaysia
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EducationNot mentioned