Job Description

Working Hour Regular Hours
Monday - Friday



Business Area Operations



Location Malaysia - Kuala Lumpur










Description

Primary Objective:

• Execute required operational task and provide operational expertise to teams
• Preparation for Requirement Change Request
• UAT management on all CRs raised by Payment Operations
• Perform UAT on all CRs raised by Payment Operations SPS
• Support and assist other BGs/FGs system enhancement/automation to increase productivity/reduce cost/internal or external compliance/new product launched etc
• Expertise advisor particularly on the relevant systems handled by Payment Operations

Key Responsibilities:

• Execute operational task that require functional expertise or skills
• Produce necessary output, in line with the objective of the team
• Provide feedback on key issues faced by both customers and teams

BAU:

• Raise Change Request on enhancements/new processes identified/agreed by Team Lead/Circle Lead
• Collaborate with Engagement Manager/Project Manager/IT Support to coordinate pre UAT discussions with all relevant parties (including vendors, if applicable) to ensure all requirements are able to be delivered timely
• Prepare all documentary requirements pre/during and post UAT which includes PRCA/TCOE documents/releases notes, circulars or any other document required from time to time.
• Maintain proper records of all the documents for easy retrieval and reference.
• Perform end to end testing\xe2\x80\x99s (UAT) inclusive of both negative and positive scenarios, check the testing result and ensure all relevant reports/files are correctly reflected.
• Engage the assistance of other teams necessary to complete the UAT as and when required (eg Software Centre programmers, Finance team, O&M and other relevant BGs/FGs) to ensure test results are satisfactory, complete and ready for production.
• Perform pre and post implementation verification as and when required.
• Provide effective assistance /support to other users/vendors etc on system related and production issues on an urgent basis.
• Perform any other tasks assigned from time to time.
• Participate and complete all related BCPs/DRPs and submit all relevant reports within the stipulated timeline.
• Provide effective assistance/support to other users/vendors etc on system related and production issues on an urgent basis.
• Complete all related IDs or system maintenance within the SLA.

Requirements
Requirements:
Bachelor Degree - Banking/Finance or related fields.




Minimum 5 years working experience in a financial institution

• Good knowledge and understanding of banking operations and its related rules and regulations
• Knowledge in bank application systems
• Innovative, creative and critical thinking
• Good attitude and able to work independently
• Result oriented
• Expertise and capability of performing tasks relevant to the domain and delivering required output
• Good problem solving skills
• Ability to provide answers to impromptu questions
• Good communication skills (ability to communicate/collaborate with team members)
• Ability to be patient and actively listens to others and understand others\xe2\x80\x99 view

Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards