Job Description

Working Hour Regular Hours
Monday - Friday



Business Area Community Banking



Location Malaysia - Kuala Lumpur










Description

Primary Objective:

Cooperate, complement and execute directives set by Team Lead and Circle Lead of Business Risk & Fraud Management on the Circle\xe2\x80\x99s vision, mission, objectives, strategies and approaches.
Key Responsibilities:


NSRC Support (8am to 8pm, 7 days week, including Public Holiday)

• Validate suspected mule RHB account reported by NSRC call center;
• Perform fund tracing of the suspected mule RHB account;
• Perform tagging (Debit Not Allowed/Earmark) on suspected mule account as per BNM NSRC Floor Manager.
• Raise a Suspicious Activity Report (SAR) on all suspected mule RHB account reported by BNM NSRC Floor Manager.
• Update and compile daily cases reported by BNM NSRC Floor Manager for record keeping and statistical reporting.

Online Banking and Scam Handling

• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
• Conduct Investigation on reported fraud cases and conclude cases timely
• Data inputting, data maintenance and update of Loss Data Collection and Suspicious Activity Report when necessary.
• Preparation / review fraud investigation documentation
• Attending to PayNet daily / monthly reporting requirement
• Identify fraudulent transactions and cancel them from further processing
• Perform recovery of funds for RHB and OFI victims
• Attend to OFS documentation review and remediation activity
• Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc)
• Advice branches on action to be taken for scam related matters
• Any other task assigned by Supervisors, Circle Lead and CoE

Credit Application Support

• Handle daily referral and sampling of income document related investigation on products under Secured and Unsecured Business (Mortgage, credit card, personal financing, auto finance and ASB) for Retail Credit Service Partner.
• During investigations, analyze facts, gather evidence and recommending corrective action and preparation of investigation report as part of the investigative process.
• Data inputting, data maintenance and update of Loss Data Collection, Suspicious Activity Report and Instinct Fraud Alert.
• Recommend and assist in development of infrastructural support for fraud management function.
• Rebuild, expanded and improved all legacy reports on new reporting platform
• Gathering raw data from pertinent individuals from team/unit.
• Creation, maintenance and update of daily, weekly, monthly and ad-hoc reports for management viewing.

• Utilize fraud case data to identify any possible process or control weaknesses and ensure that corrective action is implemented.
• Establish fraud detection processes to continually monitor customer and employee behavior for suspected fraudulent activity.

Requirements
Requirements:
Bachelor Degree - .




Minimum 3 year experience in investigation bodies (banking or non-banking) would be added advantage

• PC-literate
• Good interpersonal and communication skills
• Knowledge on suitable data analytics processes
• Well-verse with MS Excel and Power Point for reports & presentation purposes.
• Problem solving skills
• Analytical minds
• Attentive and considerate Team player
• Able to work independently with minimal supervision.

Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards