Tm, Team Lead 3
Kuala Lumpur, Malaysia
Job Description
Description
Primary Objective:
- Manage the group processes by assisting the business/operating units in formulating their operational requirements in meeting our customer\xe2\x80\x99s expectations.
- Ensure adequate Process Governance is adopted by all relevant business/operating units in their processes.
Provide direction and guidance in respect of the following responsibilities to the Group, including local and foreign subsidiaries:
- Review the development of new/changed processes as defined by process owners to enhance customer\xe2\x80\x99s experience, mitigate operational losses, reduces operational cost & maximize operational efficiency.
- Active participation in process development by providing input on best concept for best industry practice and regulatory compliance.
- Provide effective documentation review of operational documents related to processes, services, products and systems to process owners.
- Assist to address process/procedural issues.
- Manage the implementation of process changes arising from new or revised processes with clear communication to the relevant users and authorities within and outside RHB Banking Group.
- Make clarification on existing policies, procedures, documentation, industry best practices. Liaison on issuance and portal matter.
- Liaise with Audit and Group Risk to include controls or risk mitigation factors in new or changes processes and with Group Compliance on adherence to regulatory requirements.
- Share best practices.
- Oversee/approve the dissemination of approved documents effectively.
Requirements:
Formal Education:
Degree in related disciplines e.g. Banking & Finance, Business Administration, Economics, Accounting
Preferred level of Experience (by years/function/industry):
Minimum 5 years of experience in Financial Institutions preferably with 2 years of Systems & Methods related work.
Other skills required:
Strong documentation & writing skills with proficiency in English and standard Microsoft Office/flowchart skills.
Fair knowledge of banking products and services.
Fair knowledge of the industry best practices & statutory requirements
Resourceful, very focused & highly committed to timelines
Able to work independently * Able to work well in a team environment
Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards
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Job Detail
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Job IdJD963471
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned