Job Description

Description

Primary Objective:

• Manage the group processes by assisting the business/operating units in formulating their operational requirements in meeting our customer\xe2\x80\x99s expectations.
• Ensure adequate Process Governance is adopted by all relevant business/operating units in their processes.

Key Responsibilities:

Provide direction and guidance in respect of the following responsibilities to Investment Banking Group across the region, including local and foreign subsidiaries:

• Review the development of new/changed processes as defined by process owners to enhance customer\xe2\x80\x99s experience, mitigate operational losses, reduces operational cost & maximize operational efficiency.
• Active participation in process development by providing input on best concept for best industry practice and regulatory compliance.
• Provide effective documentation review of operational documents related to processes, services, products and systems to process owners.
• Assist to address process/procedural issues.
• Manage the implementation of process changes arising from new or revised processes with clear communication to the relevant users and authorities within and outside RHB Banking Group.
• Make clarification on existing policies, procedures, documentation, industry best practices. Liaison on issuance and portal matter.
• Liaise with Audit and Group Risk to include controls or risk mitigation factors in new or changes processes and with Group Compliance on adherence to regulatory requirements.
• Share best practices.
• Oversee/approve the dissemination of approved documents effectively.

Requirements

Requirements:

Formal Education:

Degree in related disciplines e.g. Banking & Finance, Business Administration, Economics, Accounting

Preferred level of Experience (by years/function/industry):

Minimum 5 years of experience in Financial Institutions preferably with 2 years of Systems & Methods related work.

Other skills required:

• Strong documentation & writing skills with proficiency in English and standard Microsoft Office/flowchart skills.
• Fair knowledge of banking products and services.
• Fair knowledge of the industry best practices & statutory requirements
• Resourceful, very focused & highly committed to timelines

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank