Job Description

:#LI-DA1Job Purpose * Transform GO Risk & Compliance\'s DNA through effective, efficient and engaging strategies and plans with measurable success metrics.

• Develop change management and risk compliance attachment / focus programs to improve risk and compliance awareness culture e.g. GO Risk Academy, CAR Attachment Plan, Risk & Compliance Gametize, Annual Risk Awareness Test on YODA, Drive to Zero and Safeguarding The Bank campaigns, knowledge sharing / newsletters.
• Identify and manage anticipated resistance to change.
• Lead change management work streams / projects with a structured methodology / process including effective communications.
• Responsible to establish the Group Operations Governance Guide to ensure that it complies with the Group\'s Policies and Procedures as well as regulatory requirements.
• Acts as a Governance Lead from RCU in governance oversight over operational procedures within GO and serve as a lead on best practices in governance, risk management and compliance.

Key ResponsibilitiesChange Management * Develop and implement short term, medium term and long term risk culture transformation strategy for GO and also to upskill RCS and DCORO that is aligned to the business objectives.

• Development of project change plans including change delivery plan, communication plan, training plan, transition plan and sustaining change plan, reporting progress against plan and managing risks / issues.
• Execute change management strategies and plans and support the execution of these plans by engaging the project team members and relevant stakeholders within GO / outside of GO.
• Measure and evaluate change management results such as stakeholder commitment and readiness to change initiatives through their participation in change programs, commitment to the project / initiative, openness to dialogue and willingness to build strong working relationships to achieve common risk and compliance culture transformation goals.
• Develop and establish a robust change programme by conducting regular pulse checks and assessments to determine communication effectiveness and behavioural changes in promoting GO-wide risk and compliance awareness culture mindset.
• Develop and implement communication plan including the design, development, delivery and management of communication materials and contents to improve awareness on risk and compliance initiatives in GO and to drive adoption and manage resistance amongst internal and external stakeholders.
• Coordinate end to end coaching and training activities including the development of training plans, design of training materials and delivery of training programmes.
• Manage the feedback received from users and participants during key activities and analyze the input to identify key improvement areas as part of continuous improvement effort.

Governance * Drive and oversee the implementation of GO SOP/QP Governance Guide in GO and ensure continuous compliance and effectiveness on the framework by performing periodic reviews and ensure the ongoing governance of SOP/QP is in line with the requirements of SOP/QP Governance Guide.

• Drive implementation and engagement strategies for GO SOP/QP Governance Guide and work with stakeholders to ensure GO SOP/QP Governance Guide and are effectively embedded within GO DNA.
• Provide support to the GO Quality Management Team and RCS/DCORO in performing risk assessments for processes to align to accreditation and certification standards.
• Manage and follow-up action point completion from GOQM meetings and provide advice and assistance to Business Units in the reviews and application of the correct governance requirements are in place.
• Ensure effective collaboration and communication to maintain effective, sustainable relationships with internal and external stakeholder to meet strategic objectives.
• Drive and mentor special projects and undertake process improvement initiatives.
• Drive and guide reviews and maintain / implement standard risks for GO as per Group Policy & Procedures requirements (as and when there are any) that may impact or are relevant to Group Operations processes.

Job Specification and Required Competencies and Skills * Bachelor\'s Degree or Professional Qualification in the relevant discipline (Risk Management / Accounting / Finance / Banking)

• Minimum 12-15 years work experience with relevant field of operational risk/audit/compliance/legal related role and experience in the implementation of business change initiatives.
• Good understanding of change management principles, techniques and tools.
• Strong business acumen.
• Project management and planning skills.
• Analytical mindset and critical thinking.

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