Job Description

Basic: RM2500per mth (English speaker) /RM3000 per mth(Mandarin + English Speaker) - Project allowance: RM300/month (fixed) - KPI incentive: RM280 per month(English speaker) / RM330 per month(Mandarin + English Speaker) (based on work performance) Working shift: Rotating shift from 8am-11pm (8 hours + 1 hours break /day) Working days: 5 days a week (including weekends and PH) Office Location: Sunway Visio Tower, Cheras KL Role Description Streaming Services Viewer Experience (Customer Support) team is seeking a Viewer Experience Advocate who will be an exceptional addition to our Viewer Experience team. As a Viewer Experience Advocate, you will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our customers\xe2\x80\x99 needs and ready to take on new challenges. If you are someone who enjoys delivering world class customer service, then this is a great role for you. What You Will Do

• Viewer Experience Advocates will assist viewers through phone and/or chat about account management, billing issues, content & basic site and application navigation.
• Provide account and application support to our viewers, specifically with regards to software functionality & troubleshooting of system configurations and network settings.
• Give accurate and real-time responses to viewer inquiries.

What To Bring

• Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs.
• Excellent in typing, phone, and computer navigation skills.
• Good comprehension and documentation skills.
• Ability to navigate the Internet, email, and Instant Messenger.
• Familiarity with digital streaming services and devices.
• Have a positive, can-do attitude. You\xe2\x80\x99re flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team.
• Communicate effectively and professionally with others, from viewers to fellow advocates.
• Strong time management skills to ensure productivity in alignment with department standards.
• Value accountability across the board and take ownership of issues from start to finish.
• Flexible schedule (40 hours per week) with availability to work overtime when needed. We are open 365 days a year (open holidays) with 24-hour support.
• Must have access to dependable transportation.
• High school diploma, plus one or more years of experience in customer service.

Nice-To-Haves

• Proficiency in the following tools: Microsoft Outlook, Salesforce, JIRA, Chrome, Cornerstone, Streaming Website.
• Ability to maneuver effortlessly through various digital communication channels to provide viewers with prompt,
• Courteous and accurate information.
• Able to multi-task and have strong interpersonal skills.
• Demonstrates clear and concise communication.
• Maintains poise and professional attitude during high volume.
• Minimum six months previous experience in a customer service or technical support role in a call center.

#AJWH Job Types: Full-time, Permanent Salary: RM2,500.00 - RM3,000.00 per month Benefits:

• Health insurance
• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental pay types:

• Yearly bonus