Job Description

MohonKelayakan

• Able to work at office, Work Location: Menara AIA, Kuala Lumpur.
• Able to understand, read and speak in Mandarin and English.
• Interview is using English as main language.
• Bachelor\'s degree or above with at least one year of relevant work experience; outstanding fresh graduates are also welcome to apply.
• Proficient in English for effective communication with international clients.
• Must be able to use Translator.
• Strong customer service awareness, quick learner, and ability to grasp relevant business knowledge rapidly.
• Must be able to work both shift (10am-7pm; 7pm-3am)
• Excellent communication skills and a strong team spirit.
• Ability to work independently and handle multiple priorities.

Tanggungjawab

• Only livechat (No phone calls or emailing)
• Focus on resolving issues encountered by premium users on the platform to ensure a smooth user experience.
• Compile feedback from users and agents, report to superiors promptly, and facilitate issue resolution and improvement.
• Review user information and content to ensure compliance with platform regulations and maintain platform order.
• Maintain communication with agents, establish good cooperative relationships, and drive business growth.
• Possess sensitivity and skills in handling public opinion, effectively address various public opinion events, and uphold platform reputation.
• Introduce the latest promotional activities to VIP clients, providing relevant information and advice

Manfaat

• Benefits
• Increment
• Training Provided
• Annual Leave
• Medical Leave
• Medical Claim
• Hybrid Mode Working
• 5 Working days, 2 Days off per week
• EPF
• Socso

KemahiranProblem-Solving Product Knowledge Effective CommunicationImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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