Vip Customer Service Specialist (mandarin Speaker)
Kuala Lumpur, Malaysia
Job Description
- Bachelor\'s degree or above with at least one year of relevant work experience; outstanding fresh graduates are also welcome to apply.
- Proficient in English for effective communication with international clients.
- Must be able to use Translator.
- Strong customer service awareness, quick learner, and ability to grasp relevant business knowledge rapidly.
- Must be able to work both shift (10am-7pm; 7pm-3am)
- Excellent communication skills and a strong team spirit.
- Ability to work independently and handle multiple priorities.
- Only livechat (No phone calls or emailing)
- Focus on resolving issues encountered by premium users on the platform to ensure a smooth user experience.
- Compile feedback from users and agents, report to superiors promptly, and facilitate issue resolution and improvement.
- Review user information and content to ensure compliance with platform regulations and maintain platform order.
- Maintain communication with agents, establish good cooperative relationships, and drive business growth.
- Possess sensitivity and skills in handling public opinion, effectively address various public opinion events, and uphold platform reputation.
- Introduce the latest promotional activities to VIP clients, providing relevant information and advice
- Benefits
- Increment
- Training Provided
- Annual Leave
- Medical Leave
- Medical Claim
- Hybrid Mode Working
- 5 Working days, 2 Days off per week
- EPF
- Socso
Ricebowl
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Job Detail
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Job IdJD1070118
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned