Job Description

About us
At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results every day.
Responsibilities

• Support the warehouse operations and maintain service programs and logistics service solutions designed to meet the requirements of a specific DHL Supply Chain Customer.
• Updates the service performance-reporting mechanisms that provide clear visibility of DHL's performance against the commitment made to the customer.
• Assist the warehouse executive in executing day-to-day operational duties to fulfil the key metrics set by the customer.
• Assigns work schedules, ensures that team members are trained in warehouse processes and monitors their progress.
• Ensure that the customer's enquiries, requests & complaints are promptly & efficiently attended to.
• Monitor and follow up incoming and outgoing shipment.
• Monitor daily activities and report to the superior.
• Guide and advice subordinates on daily operational activity.

Requirements

• Fresh Graduate/ SPM
• 2 years supervisory experience
• Managing customer expectations of DHL service improvement and operations development in line with DHL's ability to react to customer needs.
• Conduct investigation in the event of discovery of discrepancies in cargo.
• Ensure the safety and security of the warehouse premises is maintained by working closely with the Safety & Security Team.
• Train and guide the warehouse operation staff and new staff in the areas of discipline, safety and warehouse operations.
• Any other responsibilities as required by Management of DSC.
• Ability to explain work procedures and safety rules.
• Ability to read, understands, and follows directions/ instructions.
• Ability to communicate effectively with team members.

Skills Required