Job Description

About JLL
We're JLL. We're a professional services firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

What's your ambition? Is it a big goal or small steps? Professional or personal? We'd like to know, because we make your ambitions our business. And if you have ambitions in property consultancy, helping you achieve them is what we do best.

Job Summary & Goals
The Ambassador's primary goal is to provide a more personal and enhanced level of service at every touch point within the building. The Ambassadors shall champion flexible working and educating staff on its benefits, whilst helping to guide staff to get the most out of their Building. Improving productivity (proactive workplace management) through the convergence of facility services, technology, and workplace, thus creating the employee experience.

The ambassador will also lead the day-to-day client activities for assigned facility, and support the operation being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, safe working practices and etc.

This opportunity is suited for a customer experience focused talent looking to progress their career in a fast-paced corporate environment.

Key Responsibilities

Workplace Engagement:

• Lead employee engagement at all levels as main point of contact for all staff in the building as well as related questions.
• Act as a workplace community liaison to bring together teams, support and promote internal events/clubs and build the community.
• Engagement meetings are hosted by the Ambassador to prompt proactive feedback about the building and enhance the overall workplace experience.
• Provide feedback and suggestions raised by the staff to the CRE and workplace team.
• Arrange and meet regularly with the client within their area to ensure that needs are being met and liaise with other key business department managers.

Proactive Workplace Management:

• Mitigation of workplace challenges and prepare proactive solutions to improve productivity amongst the building.
• Conduct floor work regularly to ensure space readiness.
• Monitor space utilisation on a day-to-day basis. Proactively identify low and high usage areas and let Occupancy Planning know of any challenges or opportunities that exist. Also, prepare recommendations for improvement and increase productivity.
• Review neighbourhoods sizes, work patterns (e.g. how busy neighbourhoods and floors are on different days/times) and whether work settings are being used for their intended purposes or not and providing feedback where necessary to CRE.
• Help support & coordinate Workplace initiatives; including any communications campaigns associated
• Liaise with the Workplace and project teams for periodical reviews of fixed desks requirements.
• Identify areas of improvement in delivery of the services and processes, work closely with the counterparts to ensure a consistent level of service delivery across the company and implement change as required.
• Work together with the company's environmental team to raise awareness and ensure optimum recycling for site/client's business area and/or neighbourhood.

Facility Management:

• Ensure the provision of a safe working environment.
• Ensure compliance with statutory regulations on fire, health and safety standards.
• Recommend continuous quality improvement practices and implement Industry Best Practice operations.
• Implement workplace procedures and performance measures and ensure they are maintained at all times.
• Ensure disaster recovering and business continuity plans are implemented and maintained.
• Ensure escalation procedures and incident reporting procedures are implemented and in place.
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct.

Workplace Etiquette:

• Championing flexible working and provide support to employees on tools (e.g.
• Resource booking, onsite AV equipment) and processes, introducing and reinforcing protocols & etiquette, being visible and available to the employees to answer questions & provide information about the work environment.
• Ensure the building and relevant equipment / technology is in perfect working order
• Encourage ownership of issues with shared desk/space by supporting and guiding users with issues to the right direction (e.g. IT or facilities helpdesk).
• In coordination with Security and the business, manage the locker process & ongoing distribution post implementation.

Experience & Skills

• At least 3-5 years' experience in Hospitality, Events Management or Customer Experience discipline is preferred.
• Must be fluent in English and local language. Proficiency in Mandarin language is a p
• Demonstrated ability to deal with ambiguity, complaint and solve complex problems effectively.
• Strong interpersonal and communication skills engage with all levels of seniority.
• Excellent PC skills, proficient in Microsoft Word and Excel.
• Interest in continuous improvement and development of new technologies.
• Excellent organizational skills required.
• Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.

What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.

Apply today!

JLL Privacy Notice

JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.